Toll-free · 24 hours, 7 days · Just wait · If you are a healthcare provider, press 1. If you are a member, press 2. If you need help with your enrollment process, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 2, then 2, then 0, 0#, 0#, 4. · For medical or dental, press 1. For open enrollment info, press 2. To speak to a provider, use benefit, press 5. For all other inquiries, remain on the line. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield (MA) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield (MA) phone number to document the phone system.
Here is how our research team describes the way the Blue Cross Blue Shield (MA) phone system greets you: If you are a healthcare provider, press 1. If you are a member, press 2. If you need help with your enrollment process, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3.
Below are some clips we've found from Blue Cross Blue Shield (MA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the member service center of Blue Cross Blue Shield of Massachusetts.
In order to expedite your call, please have your identification number ready.
If you are a physician, hospital, or other health care provider, press one.
If you remember, press two."
Excerpt from a call with Blue Cross Blue Shield (MA)
Friday, February 23, 2024 6:13 PM
The first phone menu
"Welcome to the member service center of Blue Cross Blue Shield of Massachusetts.
In order to expedite your call, please have your identification number ready.
If you are a physician, hospital, or other health care provider, press one.
If you're a member, press two."
Excerpt from a call with Blue Cross Blue Shield (MA)
Friday, March 8, 2024 7:45 PM
What are the hours and when should I call?
Blue Cross Blue Shield (MA) operates the call center for this 800-424-0794 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross Blue Shield (MA) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (MA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (MA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (MA) is Sunday.The most busy day to call is Thursday, which averages 533% more phone calls by comparison.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
Blue Cross Blue Shield (MA) is a leading health insurance provider in Massachusetts. As a member of the Blue Cross Blue Shield Association, it offers a wide range of comprehensive health insurance plans and coverage options. Blue Cross Blue Shield (MA) is committed to improving the health and well-being of its members by ensuring access to quality healthcare services. It partners with a large network of doctors, hospitals, and specialists to deliver personalized and affordable healthcare solutions. Through its innovative programs and initiatives, Blue Cross Blue Shield (MA) promotes preventive care, disease management, and patient-centered services. With a strong focus on customer satisfaction, it strives to provide exceptional support, convenient tools, and online resources to empower individuals and businesses in making informed healthcare decisions.
The cost of Blue Cross Blue Shield (MA) plans varies depending on several factors. These include the type of plan you choose, such as an individual or family plan, and the level of coverage you require. There are also different pricing options based on your age and location. Blue Cross Blue Shield (MA) offers a range of plans with different benefits and coverage levels to meet individual needs and budgets. To get an accurate cost estimate, it is recommended to use the online quote tool or contact a representative who can provide personalized information based on your specific circumstances. Additionally, Blue Cross Blue Shield (MA) offers financial assistance options for eligible individuals to help make healthcare coverage more affordable.
Yes, you can easily manage your Blue Cross Blue Shield (MA) account online. Our user-friendly online platform allows you to access and control various aspects of your account conveniently from anywhere and at any time. Through our secure online portal, you can conveniently view your policy details, update personal information, track your claims and benefits, make premium payments, find healthcare providers, and explore relevant health and wellness resources. Additionally, you can easily access and manage your electronic Explanation of Benefits (EOB) statements online. Our goal is to provide you with a seamless and efficient healthcare experience, and our online account management tools are designed to empower you to take control of your healthcare needs.
Click the link above to get answers to just about any Blue Cross Blue Shield (MA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Blue Cross Blue Shield (MA) Customer Service Contacts
There are of course other ways to contact Blue Cross Blue Shield (MA) customer service besides the phone. Below we list the best ones, by medium.
Blue Cross Blue Shield (MA) Customer Help Desk / Web Support
As a last, sometimes only, resort- Blue Cross Blue Shield (MA) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Blue Cross Blue Shield (MA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (MA) agent. This phone number is Blue Cross Blue Shield (MA)'s best phone number because 2,262 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-424-0794 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield (MA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross Blue Shield (MA) has 3 phone numbers. It's not always clear what is the best way to talk to Blue Cross Blue Shield (MA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (MA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (MA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.