Blue Cross Blue Shield (MA) Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Blue Cross Blue Shield (MA) customer service, archive #1. It includes a selection of 1 issue(s) reported August 2, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I attempted to speak with a representative after waiting on hold for 20 minutes. However, when they finally picked up, the representative remained silent and just breathed into the phone. Is there a way for me to file a complaint about this situation?
Upon calling again, I endured another 15-minute wait only to be transferred by a representative named Lisa to my local BCBS office. It was frustrating as my initial call to BCBS of Massachusetts was supposed to be handled at the location I was redirected to.
Reported by GetHuman8540679 on Wednesday, August 2, 2023 3:38 PM
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