Asos Help Pages
Asos Customer FAQ, Forum, and Online Help Desk
Asos Help @ us.asos.comCustomer Help
- It takes an average of 3 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 2pm.
- Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
Start with our FAQ
In effort to save you time pouring over the various articles on Asos's website, we put together our list of most popular questions and answers, as well as step-by-step guides to the hairiest customer service problems. We recommend you start there, and follow instructions specific to your issue.
Recent Asos help topics searched
i wanted to add a promo code OKAY** to my order but couldnt find where to enter it. i t...
My nam is Jean pierre Delvard i order from july * you never send me my order this so so...
I have paid for premier servive it is not showing in my account this went through *th j...
I am still waiting for my orders to be delivered. Orders that was placed since on the...
I ORDERED ASOS DESIGN CURVE RUDED BARDOT SCRUBA JUMPSUIT IN BLACK A SIZE ** YOUR SENT M...
I got the wrong size of an order I placed.
I have returned an item but klarna is still requesting for payment
Order No ********* dated ** July ******Dear Sir or Madam,*I bought my daughter's dress...
My husband purchased shoes for our daughter on the **th july paid with my card and used...
Hi! I ordered a puma shoes EU**, but they delivered to me EU**. I know this cause at fi...
I'm checking out and there is no where to put the discount code??
I have returned an item but it still appears on my Klarna account *They said i should s...
I have tried to Get sine hjelp but nobody want to say what I need to do.. I want to mak...
Asos Online Help at us.asos.com - Info & Stats
Help desk addresshttp://us.asos.com/infopages/pgecontactcare.aspx
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2pm
Average turnaround time3
Rank amongst all ways to reach them4
Other means of communicationemail, facebook, twitter, web
Communication customer rating72%
Quality of help rating94%
Votes for online help799
When this was last updatedThu Nov 30 2023 09:00:00 GMT+0000 (Coordinated Universal Time)
Asos Help Pages: What to Know
This is the Asos help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Asos's best customer help page or faq or forum, this is the best entry point according to 15,126 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on us.asos.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Asos agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Asos: General Information
Asos does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Asos using 4 different media: email, facebook, twitter, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Asos.
Do Asos and GetHuman work together?
GetHuman has no relationship with Asos and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.