Asos Help Pages

Asos Customer FAQ, Forum, and Online Help Desk

Asos Help @ us.asos.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 3:45pm
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Recent Asos help topics searched

Hi you blocked my account please open it
Order *********. Still waiting for my refund. It was never delivered and I am still wai...
I just can’t get to my account it says it’s blocked *They took my money n I didn’t get...
I have been blocked fir no reason no one emailed me *I paid for an order * times no o...
I've done a order, and I paid the order aswell. But they're sendet me post that says I...
I have ordered a parcel from Asos and it’s being sent to the wrong address even though...
I want to buy sandals from asos please help me I don't know what to do I live in italy...
the order went back to asos. the reason is that I entered a wrong address and the orde...
Hi, **My order number is ********* which I received yesterday, however, one of the ite...
Good afternoon! Today I noticed in my bank account that money ***.** EUR has been reser...
I’m trying to return a few items but I did not have an account set up so the system can...
Hi Nick,**I wanted to send this email directly to you as i felt that it was appropriate...
***** **** ****** ***** *** *********

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Asos Online Help at us.asos.com - Info & Stats

Help desk addresshttp://us.asos.com/infopages/pgecontactcare.aspx
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:45pm
Average turnaround time3
Rank amongst all ways to reach them4
Other means of communicationemail, facebook, twitter, web
Communication customer rating60%
Quality of help rating82%
Votes for online help228
When this was last updatedFri Jun 18 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Asos Help Pages: What to Know

This is the Asos help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Asos's best customer help page or faq or forum, this is the best entry point according to 15,126 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on us.asos.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Asos agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Asos: General Information

Asos does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Asos using 4 different media: email, facebook, twitter, web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Asos.

Do Asos and GetHuman work together?

GetHuman has no relationship with Asos and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Asos Contact Info

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