AppleCare Help Pages

AppleCare Customer FAQ, Forum, and Online Help Desk

AppleCare Help @ apple.com
Customer Help
Average time to fix: (1 hours)
Busiest time: 1:15pm
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Recent AppleCare help topics searched

my daughter came upon the iPad and it was cracked
the iPad was found cracked
display is cracked on ipad
Cracked display on iPad
I would like to buy apple care * for my new airpods pro.
I can’t send messages to non-apple phones
phone stopped worked, lines came up on screen, then went black. Unable to use phone or apps.
Billing being charged **.** from Apple Pay I did not make purchase it states from nor@a...
My MacBook was stolen and I financed it and have ** days to return it Im lost and don’t...
Speak to represent to Apple care
AirPod pro does not pause videos any more when I take them out of my ear
AirPod Pro not working as designed
My *nd iPhone ** echoes on the receivers end when on speaker.
Was on a call with Apple are to get a replacement phone for my son and we got cut off.
We would like to get a refund on a apple care for a MacBook purchased but we returned t...
i am calling about my apple ID this number ending in **** is not my number... my ex boy...
Mother locked out of iPhone**, forgot password

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AppleCare Online Help at apple.com - Info & Stats

Help desk addresshttp://www.apple.com/support/contact/
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:15pm
Average turnaround time1
Rank amongst all ways to reach them4
Other means of communicationphone, web
Communication customer rating74%
Quality of help rating79%
Votes for online help762
When this was last updatedSat Aug 01 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-275-2273

AppleCare Help Pages: What to Know

This is the AppleCare help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AppleCare's best customer help page or faq or forum, this is the best entry point according to 43,224 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-275-2273) which we show above. Sometimes when you dig through the various help topics and volumes on apple.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AppleCare agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AppleCare: General Information

AppleCare has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AppleCare using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-275-2273 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AppleCare.

Do AppleCare and GetHuman work together?

GetHuman has no relationship with AppleCare and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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