Ancestry.com Help Pages

Ancestry.com Customer FAQ, Forum, and Online Help Desk

Ancestry.com Help @ ancestry.custhelp.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 3:30pm
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Recent Ancestry.com help topics searched

There was * transactions from ancestry.com on my bank statement and i don't have an acc...
Need to talk to someone about a DNA issue.
Cancel before trial ends
I did the test and tried entering the activation number on the vial but it’s telling me...
I merged two people, but they shouldn't be merged. I can't figure how to unmerge them...
The renewed account can't find my original family tree
I reset my UN & PW to: UN * *****@***.com...
How can I get a copy of my DNA results
I've found a charge on my credit card for a Ancestry.com charge- I don't recall making...
I have been a member for several years. I would like add photos to my family history.*H...
Have a question. On my DNA I have cousins I don't know.*th Cousins, *th cousins x *x re...
I have a gift saliva sample kit that I want to submit for testing.
I'm trying to get my wife DNA results, Dolores Heller code *H*K-*U*U-*M*M-*T*X. My prob...
*.) Not sure if you did an update and changed it, or if I screwed something up. But I c...
I set up my wife account may have used two e-mails don't know . An e-mail I used is...
I was booted off Ancestry. I tried to log back in and it said it would send me a code t...
I was on Ancestry and was booted off. I needed to make a payment but the card on file i...

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Ancestry.com Online Help at ancestry.custhelp.com - Info & Stats

Help desk addresshttp://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_main.php?offerid=0:679:0&p_sid=ROSrv5Lk
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating61%
Quality of help rating67%
Votes for online help211
When this was last updatedMon Jan 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-262-3787

Ancestry.com Help Pages: What to Know

This is the Ancestry.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ancestry.com's best customer help page or faq or forum, this is the best entry point according to 70,380 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we show above. Sometimes when you dig through the various help topics and volumes on ancestry.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ancestry.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Ancestry.com: General Information

Ancestry.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Ancestry.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-262-3787 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ancestry.com.

Do Ancestry.com and GetHuman work together?

GetHuman has no relationship with Ancestry.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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