Ancestry.com Help Pages

Ancestry.com Customer FAQ, Forum, and Online Help Desk

Ancestry.com Help @ support.ancestry.com
Customer Help
  • It takes an average of 100 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Cancel Subscription, Missing Test Results, Setup Service, Account Access, Problem With Ancestry DNA, and more.
Since there is a phone number available, we have to recommend calling Ancestry.com and talking to a real human being instead of searching their help site for answers.

Recent Ancestry.com help topics searched

I used my account the first week intensively and then forgot all about it and moved on...
MY HUSBAND'S ACCOUNT DOES NOT RECOGNIZE MY SUBSCRIPTION TO ANCESTRY. HE HAS TO LOG INT...
I was requested by my maybe Biological father for dna test if there was a match would...
I have yet to receive my kit ! And it has been like two weeks! I would like to know why
Cancellation of service and in authorized payments
I don't Want to be on auto pay any longer. Your rates keep going up and I don't think...
Find-a-grave is refusing to transfer my family memorials to me, after more than a month...
I placed an order this evening for Scarlet Stone : * kit and want to add a second kit...
A friend of mine purchased * DNA kits from you in April*May of **** and I bought one*fr...
I have a ancestry account but also purchased access membership was informed to call ya...
I have a ancestry account but also purchased access membership said to call for help an...
I have already a ancestry account but signed up for the access membership when I got co...
I haven't ancestry account and when I was gifted the membership it says I need to talk...
I have canceled my membership two weeks ago and you guys still took the ** dollars out...
Have not received my test resolts over * months ago**D L Land H*S-*Y*Z-*N*K-*R*B**Regards
I saw a subscription recently for * months priced **.**. *I can't find it now. *Is it s...
The payment method for this account was changed and now I cannot access anything.

Ancestry.com Online Help at support.ancestry.com - Info & Stats

Help desk addresshttps://support.ancestry.com/s/
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating56%
Quality of help rating72%
Votes for online help216
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-262-3787

Ancestry.com Help Pages: What to Know

This is the Ancestry.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ancestry.com's best customer help page or faq or forum, this is the best entry point according to 70,380 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we show above. Sometimes when you dig through the various help topics and volumes on support.ancestry.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ancestry.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Ancestry.com: General Information

Ancestry.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Ancestry.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-262-3787 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ancestry.com.

Do Ancestry.com and GetHuman work together?

GetHuman has no relationship with Ancestry.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Ancestry.com Contact Info

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