Ancestry.com Help Pages

Ancestry.com Customer FAQ, Forum, and Online Help Desk

Ancestry.com Help @ ancestry.custhelp.com
Customer Help
Average time to fix: (100 hours)
Busiest time: 1:45pm
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Recent Ancestry.com help topics searched

I would like to know what some of the abbreviations that show up in the profile name me...
Want to cancel membership with Ancestry .com and refund the $**.**which Discover just a...
With DNA matches I have accessible to me, do I have available the info I would need to...
Do you want to collect a dollar from me but I am already a member. I’m not going to pay...
I’ve sent in my DNA twice and haven’t received any results. Very disappointed with the...
I need a temp password. I've been off awhile n getting a new laptop
I’m Charlene smith can’t see my matches.
Need to talk with someone about my account please
I got a charge for $** on my credit card and I did not even send in my ancestry kit yet...
remove my * part sign in
I want to talk to a human because its im bout to file a complaint with the BBB and writ...
A few months ago I subscribed to a trial offer of ancestry.com. Since then I had my Pa...
Hi folks. Just making you aware of an issue with Newspapers.com. As of a few eweeks ago...
I have forgotten my password and your system does not recognize my email address. You...
Cancel my Ancestry account!
I need some advice on a person who I’ve been in contact with through ancestry and email...
I have an account with you which I haven't accessed in a while. It's probably under my...

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Ancestry.com Online Help at ancestry.custhelp.com - Info & Stats

Help desk addresshttp://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/sab_main.php?offerid=0:679:0&p_sid=ROSrv5Lk
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating60%
Quality of help rating68%
Votes for online help213
When this was last updatedWed Jan 19 2022 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-262-3787

Ancestry.com Help Pages: What to Know

This is the Ancestry.com help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Ancestry.com's best customer help page or faq or forum, this is the best entry point according to 70,380 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we show above. Sometimes when you dig through the various help topics and volumes on ancestry.custhelp.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Ancestry.com agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Ancestry.com: General Information

Ancestry.com has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Ancestry.com using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-262-3787 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Ancestry.com.

Do Ancestry.com and GetHuman work together?

GetHuman has no relationship with Ancestry.com and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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