Alibaba Help Pages

Alibaba Customer FAQ, Forum, and Online Help Desk

Alibaba Help @ alibaba.com
Customer Help
Average time to fix: (3 hours)
Busiest time: 1:30pm
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Recent Alibaba help topics searched

I was lured by a very interesting offer and referred to WhatsApp. There, the seller dem...
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A bought a roborock dyad and its breaks down and it is guaranteed i want send it back t...
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I was scamed * times by sellers and I lost thousands of dollars and no one at Alibaba i...
I want to buy some sample from Alibaba but i can't make payment with my visa card. I ta...
I often sent a message to many customers and Alibaba deactivated my account, now I can...
Would like to purchase riding lawn mower and dirt bike.
Hello, I bought * cars from dealer on alibaba called (galanix autod sp z o.o) I sent th...
I have a problem whit a order made and payed on aliexpress i order a e-bike but shippin...
Bonjour mon probl*me j avais un compte chez vous j avais passe paS mal de commande entr...
Hello,*On june ** i ordered on aliexpress the order id is : ****************. Alibaba g...
J'ai pass* une commande le dimanche ** juin **. C'*tait sous le nom *** et user. * ce j...
I received the wrong Tesla stereo the one I ordered had the logo Cadillac on it and it...
I am trying to purchase an outside metal planter in the shape of a swan in the colors o...
Payment refund help *days remaining from supplier no back solutions
The Trade Assurance Agreement I received is not in accordance to the negotiated terms b...

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Alibaba Online Help at alibaba.com - Info & Stats

Help desk addresshttp://www.alibaba.com/help/contact-us.html#askquestion
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:30pm
Average turnaround time3
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating63%
Quality of help rating70%
Votes for online help52
When this was last updatedTue Sep 27 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Alibaba Help Pages: What to Know

This is the Alibaba help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Alibaba's best customer help page or faq or forum, this is the best entry point according to 3,474 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on alibaba.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Alibaba agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Alibaba: General Information

Alibaba does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Alibaba one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Alibaba.

Do Alibaba and GetHuman work together?

GetHuman has no relationship with Alibaba and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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