Alibaba Help Pages

Alibaba Customer FAQ, Forum, and Online Help Desk

Alibaba Help @
Customer Help
Average time to fix: (3 hours)
Busiest time: 2:45pm
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Recent Alibaba help topics searched

Hi, i bought * thermos , it should cost ***.**, incluyendo the freight , but the system...
Daniel Berrios Quito comprar una pickup Toyota tacoma , tengo dudas del vendedor .para...
Buongiorno vorrei informazioni in merito ad un ordine mai ricevuto.****************** q...
My Aliexpress order ID **************** on ****-**-** **:** hasn't arrived yet.*It ha...
devo importare alcuni prodotti dalla cina in italia e chiedere informazioni su servizi...
I want to know which sites are legit and which ones I should not trust. I’m looking to...
I was shopping around to find a four wheeler and a side by side for my job. I was hopi...
my account has been deactivated but there is no reason why, there is nothing showing t...
My account was deactivated due to unknown reason. It says there is a security concern a...
I need to understand more about ordering in bulk and wholesale and how the shipping cos...
I am looking for a vintage floral jacket for men
I Would like to pay for product using my refund from another supplier
I make a mistake in a order
Hello, I got cheated of **** euros for * ps* from an "alibaba certified" company. the c...
I see a charge from this website but I've never purchased anything here
I cannot log in I even tried to set up new account and it says already exist still won...

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Alibaba Online Help at - Info & Stats

Help desk address
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:45pm
Average turnaround time3
Rank amongst all ways to reach them1
Other means of communicationweb
Communication customer rating74%
Quality of help rating95%
Votes for online help78
When this was last updatedSun Jun 13 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Alibaba Help Pages: What to Know

This is the Alibaba help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Alibaba's best customer help page or faq or forum, this is the best entry point according to 3,474 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Alibaba agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Alibaba: General Information

Alibaba does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. You can only get help from Alibaba one way that we know of and that is by web. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Alibaba.

Do Alibaba and GetHuman work together?

GetHuman has no relationship with Alibaba and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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