Alabama Power Help Pages

Alabama Power Customer FAQ, Forum, and Online Help Desk

Alabama Power Help @ customerservice.southerncompany.com
Customer Help
Average time to fix: (69 hours)
Busiest time: 9am
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Recent Alabama Power help topics searched

Alabama power cut the power off without notice and canceled the payment plan that I was...
I was in a zoom meeting and suddenly lost power
Signed up for a new service and need to change address.
Due date and cut off date
Trying to get service reconnected
My power bill is * times more than this time lasts year
Old bill in someone else name
my bills were paperless and i was not aware of it. can I get an extesion on my bill .ac...
I'm on a budget plan, I've been paying $*** for months. I received my bill for the mon...
Residential, I was trying to get temporary extended service for a mobile home that was...
I am currently without a job right now due to the COVID-** virus. I have filled for “Re...
Clean up big tree limbs please!*A crew came out Wednesday night*Thursday morning to rep...
Need to pay bill by phone. Are in Independent living. Husband disabled veteran. Can't l...
Am hooking a meter. I was going to use plastic pipe with a weather cap to be able to a...
I paid my bill it shows paid in the bank but not my account
I need my account number trying to pay my bill over phone
I would like to know how much it would be to get someone’s power transferred In my name...

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Alabama Power Online Help at customerservice.southerncompany.com - Info & Stats

Help desk addresshttps://customerservice.southerncompany.com/ContactUs.aspx?mnuOpco=apc&mnuType=res
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time69
Rank amongst all ways to reach them2
Other means of communicationphone, web
Communication customer rating66%
Quality of help rating81%
Votes for online help37
When this was last updatedSun Jun 26 2022 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-245-2244

Alabama Power Help Pages: What to Know

This is the Alabama Power help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Alabama Power's best customer help page or faq or forum, this is the best entry point according to 9,438 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-245-2244) which we show above. Sometimes when you dig through the various help topics and volumes on customerservice.southerncompany.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Alabama Power agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Alabama Power: General Information

Alabama Power has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Alabama Power using 2 different media: phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-245-2244 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Alabama Power.

Do Alabama Power and GetHuman work together?

GetHuman has no relationship with Alabama Power and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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