Does Abercrombie & Fitch offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Abercrombie & Fitch below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Abercrombie & Fitch phone number to document the phone system.
Here is how our research team describes the way the Abercrombie & Fitch phone system greets you: For help placing a new order, press 1. For help with an existing order, press 2. For help with something else, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then press 3.
Below are some clips we've found from Abercrombie & Fitch's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Hey. Thanks for calling Abercrombie and Fitch.
For English, press one.
For help placing a new order, press one."
Excerpt from a call with Abercrombie & Fitch
Tuesday, May 14, 2024 12:12 PM
What are the hours and when should I call?
Abercrombie & Fitch operates the call center for this 866-681-3115 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 177 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Abercrombie & Fitch call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Abercrombie & Fitch phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Abercrombie & Fitch staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Abercrombie & Fitch is Saturday.The most busy day to call is Thursday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 177 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
Abercrombie & Fitch's return policy allows customers to return any unworn and unwashed items within 60 days of purchase. The merchandise must be in its original condition with all tags attached. Returns can be made by mail or at any Abercrombie & Fitch store worldwide. A receipt or packing slip is required for all returns, and refunds will be credited in the original form of payment. However, if a gift card was used for the purchase, the refund will be issued as a merchandise credit. If the return is made after 60 days, Abercrombie & Fitch may offer store credit at their discretion. Please note that certain items, such as swimwear and underwear, are non-returnable for hygienic reasons. For detailed information, feel free to visit our website or contact our customer service team.
Yes, Abercrombie & Fitch does offer international shipping. Customers from around the world can shop for their favorite A&F products and have them delivered right to their doorstep. Whether you're located in Europe, Asia, Australia, or any other region, Abercrombie & Fitch ensures a seamless and trusted shipping process. However, please note that international shipping costs and delivery times may vary depending on the destination. To ship internationally, customers can simply select their location during the checkout process and provide the necessary shipping details. Abercrombie & Fitch aims to extend their fashion offerings to customers worldwide, ensuring everyone can enjoy their iconic styles no matter where they are located.
Abercrombie & Fitch provides a comprehensive sizing chart to help customers find the perfect fit for their clothing. The chart is available on our website and includes measurements for various clothing items, such as tops, bottoms, dresses, and outerwear. To ensure accurate sizing, we recommend customers measure themselves using a tape measure and compare their measurements to the chart. Additionally, we offer size conversion charts for international customers to help them determine their suitable size. We understand the importance of finding the right fit, and our sizing chart aims to assist customers in making informed decisions about their clothing purchases.
Click the link above to get answers to just about any Abercrombie & Fitch customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Abercrombie & Fitch, and their purpose. Are any of these similar to the reason you are trying to call?
Late delivery refund request: "I paid extra for shipping to get it by July third, but it just came now, can you deduct the shipping since it didn't come on time?"
- From a call lasting 5m 45s , Jul 5, 2024 3:56 PM
Confusion with SKU numbers: "I can't match up the SKU number to the order because I need to exchange it."
- From a call lasting 17m 56s , Jun 13, 2024 8:12 PM
Gift certificate delivery issue: "I sent my son's girlfriend a gift certificate and want to make sure it got delivered today."
- From a call lasting 6m 3s , Jun 2, 2024 5:49 PM
Information about why customers call Abercrombie & Fitch is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Abercrombie & Fitch provides this option.
Abercrombie & Fitch Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Abercrombie & Fitch, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Abercrombie & Fitch Customer Service on Facebook / Messenger
Some customer service teams, like that of Abercrombie & Fitch, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Abercrombie & Fitch Customer Help Desk / Web Support
As a last, sometimes only, resort- Abercrombie & Fitch customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Abercrombie & Fitch's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Abercrombie & Fitch agent. This phone number is Abercrombie & Fitch's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-681-3115 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Abercrombie & Fitch first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or web or twitter or chat. In total, Abercrombie & Fitch has 1 phone number. It's not always clear what is the best way to talk to Abercrombie & Fitch representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Abercrombie & Fitch. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Abercrombie & Fitch. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.