AFLAC Help Pages

AFLAC Customer FAQ, Forum, and Online Help Desk

AFLAC Help @
Customer Help
  • It takes an average of 5 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 10:45am.
  • Common topics include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage, and more.
Since there is a phone number available, we have to recommend calling AFLAC and talking to a real human being instead of searching their help site for answers.

Recent AFLAC help topics searched

I need clarification on my group disability insurance
Issue with billing. Need to talk with a person.
I'm trying to find out what type of Aflac policies I have. I have * different policies...
I submitted an AFLAC claim in December for an accident for falling. I must not have se...
I have two AFLAC policies: Cancer and Intensive Care. I receive separate paper invoices...
I had our checking account hacked Dec. ** and contacted Aflac Dec ** to change bank acc...
I want to know how to look up my online account, I need to know how to retrieve my user...
I'm trying to cancel my policy. Can't I speak to someone? Would like to talk to a liv...
I want to cancel my insurance and I’m not paying a * dollar to talk to anyone
I'm trying to see if the search result procedures I had done this year are covered unde...
I need claim form sent to my winter address **** Sycamore Avenue *Lake Placid,Florida...
My son is studying abroad in Scotland and I need to know if my policy will cover him if...
Need to know if I have a balance on coverage that was canceled
My claim was denied and I want to know why.
I double paid on my accident policy and I need a refund on my American Express card whe...
I am a payroll officer and have an employee that has two separate policies. I am only a...
want to up date my policies .

AFLAC Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:45am
Average turnaround time5
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter, chat
Communication customer rating90%
Quality of help rating90%
Votes for online help768
When this was last updatedSat Apr 20 2024 09:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-992-3522

AFLAC Help Pages: What to Know

This is the AFLAC help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for AFLAC's best customer help page or faq or forum, this is the best entry point according to 16,668 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-992-3522) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from AFLAC agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting AFLAC: General Information

AFLAC has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with AFLAC using 4 different media: phone, web, twitter, chat. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-992-3522 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like AFLAC.

Do AFLAC and GetHuman work together?

GetHuman has no relationship with AFLAC and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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