How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this White House Black Market phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from White House Black Market's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling White House Black Market.
As we approach our busy season, our wait times could increase.
If you're not placing an order, the quickest service is our chat feature.
Please go to white house black market dot com and click on live chat.
We will be glad to help you.
To place an order or if you have a question about any White House Black Market merchandise, please press one.
To check the status of an existing order including returns and exchanges, press two.
To request a catalog or to change your mailing address It's time to spring into warmer weather with select styles starting at only twenty nine dollars.
Refresh your wardrobe and elevate look during this limited time sale.
We're excited to help you shop.
Please note that this call will be recorded for quality assurance.
Thank you for calling White House Black Market. We are
excited to announce that we are moving to a new customer service system.
We appreciate your patience as we begin this process.
Our stylist can't wait to assist you."
Excerpt from a call with White House Black Market
Wednesday, January 31, 2024 7:17 PM
The first phone menu
"Thank you for calling White House Black Market.
We're glad you called. We are experiencing higher normal call volume.
Your call will be answered by one of our fashionable sales and service professionals in the order in which it was received.
Just a reminder that many of the answers to commonly asked questions can be found on our website at w h b m dot com.
Thank you for calling White House Black Market. We are located in the East time zone of the United States and operate between the hours of seven AM to one AM seven days a week.
As we approach our busy season, our wait times could increase.
If you're not placing an order, the quickest service is our chat feature.
Please go to white house black market dot com and click on live chat.
If you have any other questions, please stay on the line.
We will be glad to help you. To place an order or if you have a question about any White House Black Market merchandise, please press one.
To check the status of an existing order, including returns and exchanges, press two."
Excerpt from a call with White House Black Market
Monday, March 18, 2024 12:44 AM
What are the hours and when should I call?
White House Black Market operates the call center for this 877-948-2525 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this White House Black Market phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like White House Black Market staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call White House Black Market is Thursday.The most busy day to call is Friday, which averages 83% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call White House Black Market is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that White House Black Market staffs the call center well on Thursday.
More Ways to Contact White House Black Market Customer Service
There are of course other ways to contact White House Black Market customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and White House Black Market will reply our your email.
As a last, sometimes only, resort- White House Black Market customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is White House Black Market's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a White House Black Market agent. This phone number is White House Black Market's best phone number because 270 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-948-2525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call White House Black Market first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, White House Black Market has 1 phone number. It's not always clear what is the best way to talk to White House Black Market representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for White House Black Market. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like White House Black Market. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.