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Tumi Customer FAQ

Top Answers & How-to Guides

What is Tumi's Phone Number?

The question we are asked most often is about how to talk to Tumi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your cancellation policy?

Tumi's cancellation policy allows customers to cancel their orders within a specific timeframe. If you wish to cancel your order, you...
Ask any question you have about Tumi customer service, get an answer now.
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Order Tracking

How can I track my order?

You can track your order by logging into your Tumi account and navigating to the "Order Status" section. Alternatively, you can use...
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Warranty Information

What is the warranty on Tumi products?

Tumi offers a comprehensive warranty on their products to provide customers with peace of mind. All Tumi products are covered by a...
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Shipping Policies

Do you offer international shipping?

Yes, Tumi offers international shipping to most countries worldwide. We understand the importance of our customers being able to receive...
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Returns and Exchanges

Can I return or exchange an item?

Yes, Tumi allows returns and exchanges on eligible items. If you are not satisfied with your purchase for any reason, you have the...
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Tumi Tracer

What is the Tumi Tracer?

The Tumi Tracer is an exclusive and innovative feature offered by Tumi. It is a unique identification number that is discreetly placed...
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Personalization Options

Can I personalize my Tumi product?

Yes, Tumi offers a personalization service for their products. Customers have the option to add initials, names, or logos to select...
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Store Locations

Do you have any physical stores?

Yes, Tumi has physical stores worldwide. We believe in providing a seamless shopping experience and understanding that some customers...
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Payment Methods

What payment methods do you accept?

At Tumi, we make shopping easy by accepting various payment methods to suit your preferences. You can conveniently make purchases using...
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TSA Locks

Are Tumi products eligible for TSA locks?

Yes, Tumi products are eligible for TSA locks. Tumi understands the importance of security and convenience during travel. That's why...
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Loyalty Program

Do you have a loyalty program?

Yes, we do have a loyalty program called Tumi Rewards. As a member of our program, you can enjoy exclusive benefits and discounts....
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Cancellation Policy

What is your cancellation policy?

Tumi's cancellation policy allows customers to cancel their orders within a specific timeframe. If you wish to cancel your order, you...
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Help me with my Tumi customer service issue

Ask any question you have about Tumi customer service. We will do our best to get you answers right away.
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