Light In The Box Customer FAQ

To request a return and refund through the Light In The Box app, follow these steps: 1. Open the app and log into your account. 2. Go to the "My Orders" section, which is where you'll find a list of your past purchases. 3. Find the specific order you want to return. If you're having trouble, ensure you're looking at the correct date range or use the search function. 4. Click on the order number and then choose the "Return Items" option. 5. Follow the on-screen instructions to complete your return request. Keep in mind return eligibility may vary depending on the product and time elapsed since purchase.

If you're experiencing technical issues with the return process on Light In The Box, it may be beneficial to try common trouble-shooting methods first. Ensure your internet connection is stable, try refreshing the page or restarting your device, clear your browser cache, or attempt the process on a different browser or device. Make sure all fields in the return form are filled out correctly, as an error might prevent submission. If after trying these steps you're still having issues, continue to the most up-to-date contact link on this page as it can provide further assistance.

We're sorry to hear there was an issue with your order. If you were charged more than anticipated, we suggest you check your order details and payment receipt. If there's indeed a discrepancy, please immediately initiate a refund request. Light In The Box boasts a comprehensive return policy and aims to resolve such issues at the earliest. Keep in mind, the refund time period may differ according to the payment method used. Please note that shipping cost, if applicable, might not be included in the refund.

We're sorry to hear that you're having trouble logging into your account. It could be due to various reasons like network issues, a delay in sending the code, or it might have landed in your spam/junk folder. We recommend double-checking all your email folders, including spam/junk. If you can't find the code after thoroughly checking, it would be best to wait for a few minutes and then try requesting the code again. If the problem persists, it is highly advised to reset your password as a security measure. Please ensure that you're providing the correct and currently accessible email address.

I'm sorry, but as an online customer service assistant, I can't provide a return address for Light In The Box. To get the appropriate return address, you need to contact them directly through your order details page - you should see an option to raise a ticket or contact customer service. They will then give instructions on how to return your item and the correct return address according to the region you live in and the product you have, as they have different warehouses around the globe. Please avoid sending any item back without first initiating communication, it helps to ensure a smooth return process.