A:Press 1 for English, then you must choose an option 1-3.Our free phone can also navigate phone menus to get a live human at Koodo Mobile for you.
Q:
Does Koodo Mobile offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-9pm, Sat-Sun 9am-7pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 50 seconds.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Koodo Mobile below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Koodo Mobile phone number to document the phone system.
Here is how our research team describes the way the Koodo Mobile phone system greets you: Enter or say your 10-digit number now. To activate your new Kudo phone, press 1. To move your number to Kudo, press 2. To learn more about us, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-3.
Below are some clips we've found from Koodo Mobile's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"To move your number to KUDO, two. To learn more about us, three.
Can you repeat that? Enter or say your ten digit mobile phone number now."
Excerpt from a call with Koodo Mobile
Friday, September 20, 2024 6:37 PM
They may ask you to say or enter information
"Next, I'll need to know how you're billed. Monthly bills, press or say one."
Excerpt from a call with Koodo Mobile
Monday, September 16, 2024 8:27 PM
The first phone menu
"Welcome to Kudo Mobile.
Enter or say your ten digit mobile phone number now.
To activate your
For your account balance, press or say one.
Airtime or usage For your account balance, press or say one."
Excerpt from a call with Koodo Mobile
Monday, June 10, 2024 7:02 PM
What are the hours and when should I call?
Koodo Mobile operates the call center for this 866-995-6636 phone number Mon-Fri 9am-9pm, Sat-Sun 9am-7pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 3,666 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Koodo Mobile call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Koodo Mobile phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Koodo Mobile staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Koodo Mobile is Sunday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 3,666 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday, which is 1063% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Koodo Mobile is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Koodo Mobile staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Koodo Mobile
If you have time to do a bit of reading before you call Koodo Mobile, we recommend you read over some of our problem-specific articles.
If you are certain that Koodo Mobile has charged you unfairly, you may contact the customer support team to dispute the charge with these helpful tips.
Koodo Mobile is a wireless phone carrier that offers affordable prices and reliable assistance. However, customers often struggle to find device support on the company's website. To get assistance, sign in to your account, click on 'Help', then 'My account', and finally 'View all'. Scroll down to 'Need more help?' and click 'Check it out'. Select 'Device & Phone Support' and click 'Ask the community'. Log in with your Koodo or Facebook account, fill out the inquiry form, and submit your question. You can also contact customer service by phone or use the online help desk.
Click the link above to get answers to just about any Koodo Mobile customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Koodo Mobile, and their purpose. Are any of these similar to the reason you are trying to call?
Billing issue after cancellation: "I don't know why they're sending me billing after I closed my account."
- From a call lasting 5m 38s , Sep 23, 2024 7:44 PM
Information about why customers call Koodo Mobile is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Koodo Mobile customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Koodo Mobile's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Koodo Mobile agent. This phone number is Koodo Mobile's best phone number because 9,882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-995-6636 include Check Status of Application, Device Support, Lost or Broken Phone, Dispute a Charge, Change Plan and other customer service issues. Rather than trying to call Koodo Mobile first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Koodo Mobile has 1 phone number. It's not always clear what is the best way to talk to Koodo Mobile representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Koodo Mobile. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Koodo Mobile. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.