How Do I Dispute a Charge on My Koodo Mobile Bill?

If you are certain that Koodo Mobile has charged you unfairly, you may contact the customer support team to dispute the charge with these helpful tips.

Jeff Whelpley is the editor / author responsible for this content.
Nov 18, 2019

Before disputing a charge on Koodo Mobile, make sure that you have interpreted it correctly. Most customers who believe that they have billed wrongly have actually just misinterpreted their bill due to prorated charges from the date of activation to your billing date and the next month in advance. If you have just signed in to Koodo, your first bill may be higher than usual.

You will notice a partial charge for your plan and add-ons for the time before your bill date and the full monthly charge. When you change plans or add-ons, you will notice partial charges on your bill. If you renewed or activated it in-store, you may need to pay a one-time connection fee for your first bill.

If it is not the first charge, go to your Self Service account and open your E-bill. Go through the details and check to ensure that you have abided by the limits of your plans.

If you are certain that Koodo Mobile has charged you unfairly, you may contact the customer support team to dispute the charge. All billing and accounting issues can only be solved by the customer service team.

Understand Premium Messages

Premium messages and pictures are not part of your monthly plan. You will be charged for them even if you have unlimited messaging in your plan. If you sign up for special messages, you will be charged by third-party companies. When signing up for premium messages, you should always read the fine print. Text 'STOP' to the messages if you would like to unsubscribe.


Koodo self-serve gives you the option of checking your billing and usage. It also allows you to manage your add ons, change rate plans, and update your account information. With self-serve, you can make most changes to your account for free.

If You Don't Agree with Payment Agreements that Affect the Price Guarantee

If you are not comfortable with any changes that affect your Price Guarantee, Koodo allows you to cancel your service. You need to give them a notice within thirty days of the time you want to cancel. If the change that Koodo makes to your account increases your obligation, you do not need to pay cancelation fees. You are allowed to cancel features that you do not agree with without facing any penalties. If you do not cancel your service within 30 days, the changes will be effected.

One of the best ways to dispute your charge is by contacting them on the phone. You will be connected with a representative fast. They will respond to you fast. Provide them with the details of your problem and why you think you have been charged wrongly. Get all your facts right before contacting the support team. If you do not get help on your first attempt, you may try contacting them again. You may be connected with a different representative to help you.

Another way to seek help is on the help desk. This may be a good option if you do not need help urgently. Koodo Mobile has plenty of targeted tips and suggestions that may help you make a decision.

If you are not able to get help from the information posted by Koodo, you may get information from the experiences of other users. You may start a new conversation if the existing ones are not helpful. When you are asking for help on the help desk, you have to be patient. Use polite language and be grateful. Members of the support team may direct you to a different communication mode to give you help.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Dispute a Charge on My Koodo Mobile Bill?

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