How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this General Mills phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this General Mills number should go right to a real human being
Below are some clips we've found from General Mills's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling General Mills consumer care.
For more than a hundred and fifty years, we've made food with passion, having fun, and staying true to our values along the way.
Listen carefully as our menu options have changed.
Please help us direct your call to a representative specifically trained to assist you.
Your call will be recorded for quality purposes.
If you are calling regarding a question about a General Mills product, press one.
If you are calling regarding a complaint, about a General Mills product, press two.
If you would like to provide a the following following are options in regard to a complaint about your General Mills product."
Excerpt from a call with General Mills
Monday, February 5, 2024 3:50 PM
The first phone menu
"Thank you for calling General Mills consumer care.
For more than a hundred and fifty years, we've made food with passions, having fun, and staying true to our values along the way.
Listen carefully as our menu options have changed.
Please help direct your call to a representative specifically trained to assist you.
Your call will be recorded for quality purposes.
If you are calling regarding a question about a General Mills product product, press one.
If you are calling regarding a complaint, about a General Mills product, press two."
Excerpt from a call with General Mills
Friday, February 23, 2024 4:58 PM
After you press 2
"If you would like to the following are options in regard to a complaint about your General Mills product.
For all other complaints, press zero.
If these options do not best describe the reason for your call today, press eight to return to the main menu.
If you have a product complaint related to appearance, flavor, taste, odor, product performance, or packaging, press one.
If your product complaint is related to food safety, press two."
Excerpt from a call with General Mills
Friday, February 23, 2024 4:58 PM
In fact, much of this information on this page is superfluous because this General Mills phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
General Mills operates the call center for this 800-328-1144 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this General Mills phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like General Mills staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call General Mills is Saturday.The most busy day to call is Friday, which averages 1400% more phone calls by comparison.Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call General Mills is Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this General Mills number?
Below is a sample of recent calls to General Mills, and their purpose. Are any of these similar to the reason you are trying to call?
Foreign object in food: "I found a piece of plastic inside my Golden Grahams Crunch cereal."
- From a call lasting 11m 28s , Feb 23, 2024 4:58 PM
Quality control issue with cereal: "I found large clumps of cinnamon toast seasoning in my cereal box."
- From a call lasting 13m 52s , Feb 5, 2024 3:50 PM
Inquiring about job openings: "I'm calling because I just wanna see if you guys are hiring right now under Janelle Mills plant."
- From a call lasting 6m 20s , Jan 26, 2024 10:58 PM
Conclusion and closing notes
This is General Mills's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a General Mills agent. This phone number is General Mills's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-328-1144 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call General Mills first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, General Mills has 2 phone numbers. It's not always clear what is the best way to talk to General Mills representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for General Mills. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like General Mills. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.