Canada Post Customer Support on Facebook

Contacting Canada Post customer service via Facebook or Messenger

Canada Post on Facebook
Facebook Business Page:
Expect a response in: 15 hours
Best time to write: around 9am
Rank: #5 of 5 ways to contact
2,320 customer votes
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.

Canada Post Facebook-based Customer Help - Info & Stats

Address of Facebook page
Call-back availableNO
Facebook page hoursMon-Fri 8am-6pm EST
Ideal time to write9am
First response time15
Average turnaround time20
Rank (amongst all ways to contact)5
Legibility of messaging61%
Quality of help52%
Customer votes2,320
Information last updatedMon Jul 04 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Canada Post Customer Service via Facebook: The Breakdown

Canada Post's Facebook Business Page is one way to contact customer service and see if they are on Messenger at the same time. We don't always recommend this as the best way to reach them, and you can see our other suggestions right here. If there's a better, faster way to speak to a customer service rep about your issue, we got it. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Canada Post over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Canada Post in General

There are 5 ways to speak with Canada Post customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Canada Post if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Canada Post customers, is the 866-607-6301 option we show above. If you know of other ways to reach Canada Post that we haven't talked about here already, please let our research team know. Or if you think that Canada Post has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

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