Does Amazon Store Card offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute.The longest hold times are on Tuesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Amazon Store Card below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Amazon Store Card phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Amazon Store Card's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime membership, press two.
I didn't get your response."
Excerpt from a call with Amazon Store Card
Friday, January 5, 2024 6:42 PM
They may ask your reason for calling (instead of a menu)
"This entire call will be recorded and monitored.
Synchrony Bank. This is Malef from fraud team. Can I have your first and last name?
Thank you, missus Laurie. How can I help you?"
Excerpt from a call with Amazon Store Card
Tuesday, April 23, 2024 8:06 PM
They may ask you to enter information with the dial pad
"You can also say, I don't have it.
Let's try that one more time. Please say your account or card number or enter them using your phone keypad."
Excerpt from a call with Amazon Store Card
Saturday, January 6, 2024 8:56 PM
They may ask you to say or enter information
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime member first thing, let's bring up your account.
Please say or enter your account or card number. You can also say, I don't have it."
Excerpt from a call with Amazon Store Card
Tuesday, January 9, 2024 11:16 PM
The first phone menu
"Thank you for calling Synchrony Bank.
The issuer of the Amazon store card and Prime store card.
If you have questions about your Amazon store card application status, your account balance, making a payment, or other assistance with servicing your Amazon store card account, please press one.
If you need to speak to Amazon about your Amazon purchase, returned merchandise, or your Amazon Prime membership, press two."
Excerpt from a call with Amazon Store Card
Friday, January 5, 2024 6:42 PM
What are the hours and when should I call?
Amazon Store Card operates the call center for this 866-634-8379 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 739 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Amazon Store Card call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amazon Store Card phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amazon Store Card staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amazon Store Card is Sunday.The most busy day to call is Saturday, which averages 98% more phone calls by comparison.Again, this is based on a sample of 739 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Amazon Store Card is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Amazon Store Card staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Amazon Store Card
Below is a sample of recent calls to Amazon Store Card, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel payment request: "I wanna cancel that payment."
- From a call lasting 12m 21s , Nov 2, 2024 3:30 PM
Check credit card approval: "We're just trying to call and see if he got approved for Amazon credit card."
- From a call lasting 6m 17s , Nov 1, 2024 6:27 PM
Check canceled order: "Yes. I was trying to see if I could get a check on the order that I canceled."
- From a call lasting 8m 40s , Oct 26, 2024 2:17 AM
Add order to payment: "I'm trying to see if I could add that to what I have, the existing order."
- From a call lasting 8m 33s , Oct 8, 2024 5:21 PM
Change automatic payment date: "I was hoping just to change where it comes out on the sixteenth of each month."
- From a call lasting 13m 5s , Sep 29, 2024 7:17 PM
Disputed fraudulent charge: "There's some kind of charge on it for, like, over nine hundred dollars and just trying to find out."
- From a call lasting 13m 10s , Sep 16, 2024 1:14 PM
Information about why customers call Amazon Store Card is extracted from issues that customers have reported to GetHuman.
This is Amazon Store Card's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amazon Store Card agent. This phone number is Amazon Store Card's best phone number because 3,750 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-634-8379 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Amazon Store Card first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Amazon Store Card has 1 phone number. It's not always clear what is the best way to talk to Amazon Store Card representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amazon Store Card. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amazon Store Card. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.