How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Thai Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
What are the hours and when should I call?
Thai Airways operates the call center for this 800-767-3598 phone number Mon-Fri 9am11pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 920 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thai Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thai Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Thai Airways is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 920 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call Thai Airways
In summation, the best day to call Thai Airways is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thai Airways staffs the call center well on Tuesday.
Why Customers Call Thai Airways
If you have time to do a bit of reading before you call Thai Airways, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Thai Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Thai Airways is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Thai Airways will reply our your email.
As a last, sometimes only, resort- Thai Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Thai Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thai Airways agent. This phone number is Thai Airways's best phone number because 5,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-767-3598 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Thai Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Thai Airways has 2 phone numbers. It's not always clear what is the best way to talk to Thai Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Thai Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thai Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.