How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Solarwinds phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Solarwinds phone system greets you: For license replacements or other customer service-related requests, press 1. For sales, press 2. For technical support, press 3. For license renewals, press 4. To dial by name, press 5. To dial by extension, press 6. Press 0 to speak with an operator.
Below are some clips we've found from Solarwinds's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling SolarWinds, the leading provider of powerful and a affordable IT management solutions built with IT pros in mind.
Please take a moment to listen to the following message carefully.
As a number of our menu options have changed.
Press one for license replacement or other customer service related requests.
Press two for sales. Press three for technical Press four for license renewals."
Excerpt from a call with Solarwinds
Sunday, March 17, 2024 6:54 AM
The first phone menu
"Thank you for calling SolarWinds, the leading provider of powerful and affordable IT management solutions built with IT pros in mind.
Please take a moment to listen to the following message carefully as a number of our menu options have changed.
Press one for license replacement or other customer service related requests.
Press two for sales.
Press three for technical Press four for license renewals.
Press five for dial by name, Press six for dial by extension.
Press zero to speak with an operator."
Excerpt from a call with Solarwinds
Sunday, March 17, 2024 9:53 AM
After you press 3
"Your case number begins with multiple zeros.
Press three for technical support.
Press four If you have an existing case, please enter the case number now."
Excerpt from a call with Solarwinds
Sunday, March 17, 2024 9:57 AM
What are the hours and when should I call?
Solarwinds operates the call center for this 866-530-8040 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Solarwinds phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Solarwinds staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Solarwinds is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Solarwinds is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Solarwinds number, but it is also the day with the shortest hold times.
Why call this Solarwinds number?
Below is a sample of recent calls to Solarwinds, and their purpose. Are any of these similar to the reason you are trying to call?
Database configuration support: "Having an issue with platform database configuration, need quick update."
- From a call lasting 11m 4s , Mar 17, 2024 9:57 AM
More Ways to Contact Solarwinds Customer Service
There are of course other ways to contact Solarwinds customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Solarwinds will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Solarwinds customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Solarwinds's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Solarwinds agent. This phone number is Solarwinds's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-530-8040 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Solarwinds first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Solarwinds has 1 phone number. It's not always clear what is the best way to talk to Solarwinds representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Solarwinds. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Solarwinds. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.