How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Smithsonian Magazine phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Smithsonian Magazine phone system greets you: Thank you for calling Smithsonian Magazine. Your call will be monitored and recorded for quality assurance. Many customer tasks can be handled online at www.smithsonianmag.com/member-services. Members can choose the Subscribe option to sign up for a new subscription. Current members can choose the Manage Your Account option and log in with your account number and zip code to renew, manage a gift subscription, change an address, and so forth. There is also a very robust Frequently Asked Questions section that may help answer any additional questions you have. To repeat this information, please press 1; otherwise, remain on the line to speak with someone.
Below are some clips we've found from Smithsonian Magazine's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Smithsonian Magazine.
Your call will be monitored and recorded for quality assurance.
Many customer tasks can be handled online at w w w dot smithsonian mag dot com forward slash member dash services.
New members can choose the subscribe option to sign up for a new subscription.
Current members can choose the manage your account option and log in with your account number and ZIP code to renew, manage a gift subscription, change an address, and so forth.
There is also a very robust frequently asked questions section that may help answer any additional questions you have.
To repeat this information, please press one.
Otherwise, please remain on the line for the next available representative."
Excerpt from a call with Smithsonian Magazine
Monday, February 26, 2024 8:02 PM
What are the hours and when should I call?
Smithsonian Magazine operates the call center for this 800-766-2149 phone number Mon-Fri 9am-5:15pm, Sat 9am-4pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Smithsonian Magazine phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Smithsonian Magazine staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Smithsonian Magazine is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Smithsonian Magazine is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Smithsonian Magazine staffs the call center well on Monday.
Why call this Smithsonian Magazine number?
Below is a sample of recent calls to Smithsonian Magazine, and their purpose. Are any of these similar to the reason you are trying to call?
Clarifying subscription payments: "I sent money for my husband's Smithsonian subscription but he's getting a notice that it's expired."
- From a call lasting 10m 7s , Mar 12, 2024 8:34 PM
Duplicate magazine subscription: "I'm getting two of the same issue, one for my wife and one for me, and I don't need two every month."
- From a call lasting 4m 12s , Feb 26, 2024 8:02 PM
More Ways to Contact Smithsonian Magazine Customer Service
There are of course other ways to contact Smithsonian Magazine customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Smithsonian Magazine will reply our your email.
Conclusion and closing notes
This is Smithsonian Magazine's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Smithsonian Magazine agent. This phone number is Smithsonian Magazine's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-766-2149 include and other customer service issues. Rather than trying to call Smithsonian Magazine first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Smithsonian Magazine has 1 phone number. It's not always clear what is the best way to talk to Smithsonian Magazine representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Smithsonian Magazine. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Smithsonian Magazine. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.