Toll-free · 24 hours, 7 days · This is the line for small business. It gets you to a representative in a quarter of the time it usually takes when you call the consumer line. Keep insisting this is the number you got and they will help you. · To report a power outage, press 1. To report a problem with a business or rental property, press 2. For the home you live in, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 4 · If you are an existing customer with order questions or need account information, or have any other questions, press 1. To sign up for new service, press 2. If you are moving and want to transfer service, press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Reliant Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Reliant Energy phone number to document the phone system.
Here is how our research team describes the way the Reliant Energy phone system greets you: To report a power outage in your area, press 1. Otherwise, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu, then press 5. Next, press 5.
Below are some clips we've found from Reliant Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Reliant. To report a power outage in your area, press one.
Otherwise, press two.
Main menu."
Excerpt from a call with Reliant Energy
Wednesday, February 28, 2024 5:20 PM
The first phone menu
"Welcome to Reliant. To report a power outage in your area, press one.
Otherwise, press two."
Excerpt from a call with Reliant Energy
Friday, May 10, 2024 9:10 PM
After you press 2
"Main menu. For billing, payments, and account balance, press one.
To renew or change an existing service plan, press two."
Excerpt from a call with Reliant Energy
Thursday, April 4, 2024 12:11 AM
What are the hours and when should I call?
Reliant Energy operates the call center for this 866-222-7100 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 421 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Reliant Energy call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Reliant Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Reliant Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Reliant Energy is Saturday.The most busy day to call is Monday, which averages 219% more phone calls by comparison.Again, this is based on a sample of 421 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
I just upgraded my home to better meet my family, which means that I have to deal with moving my services over to my new home. One of the items on the list was to call Reliant Energy and transfer my electric service to the new house. I was able to talk to someone within a short timeframe, but first I had to navigate through a lengthy directory process. It makes sense though since people need to call for energy issues, storm issues, new services, stopping services, and moving services.
When I first called, an automated voice greeted me and said, "Welcome to Reliant, to report a power outage in your area press 1, otherwise press 2. For billing, payments, and account balance, press 1. To renew or change an existing service plan, press 2. To start, move, or stop service, press 3. For questions about security, press 4. For all other matters, press 5." I chose option 3 since it met my needs the best, and was then offered new options which included, "If you're not currently a reliant customer and want to sign up for a new electricity plan, press 1. To move or transfer your existing service, press 2. To stop service, press 3. To change or stop the status of a scheduled service request, press 4. For all other requests, press 5."
After I pressed 2 there was a disclaimer that worried me that said, "We are currently experiencing higher-than-normal call volume. For immediate assistance, please visit us online." However, despite the warning, it only took about 30 seconds for someone to pick up my call. Andrea picked up the call and was able to walk me through the easy process. It turned out to be a very easy thing to cross off my to-do list.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Reliant Energy
Below is a sample of recent calls to Reliant Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about contract and cancellation: "When does my contract with you expire? If I wanted to cancel it as of midnight tonight, is there any charges, any fees?"
- From a call lasting 8m 46s , Jul 18, 2024 6:03 PM
Report power line down: "My name is Belinda Gonzales, and I'm calling because the power line is down off thirty seven and Harvest Street, and it needs attention."
- From a call lasting 13m 4s , Jul 9, 2024 3:39 AM
Request for bill payment assistance: "I was calling because I know my bill is past due, and if I don't pay anything by the first, I know my lights will be disconnected."
- From a call lasting 12m 21s , Jun 25, 2024 5:55 PM
Requesting bill extension: "Can I get that extension on my bill?"
- From a call lasting 4m 55s , Jun 24, 2024 3:18 PM
Account balance inquiry: "Yes. I'm trying to see what my account balance is."
- From a call lasting 16m 4s , Jun 5, 2024 5:56 PM
Account assistance: "I don't have my account number with me."
- From a call lasting 6m 20s , May 28, 2024 10:33 PM
More Reliant Energy Customer Service Contacts
There are of course other ways to contact Reliant Energy customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Reliant Energy provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Reliant Energy will reply our your email.
As a last, sometimes only, resort- Reliant Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Reliant Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Reliant Energy agent. This phone number is Reliant Energy's best phone number because 6,456 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-222-7100 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Reliant Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Reliant Energy has 3 phone numbers. It's not always clear what is the best way to talk to Reliant Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Reliant Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Reliant Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
