A:Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred.You can also use our free service that can talk to RCN for you and report back.
Q:
Does RCN offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 14 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 1; at prompt press 3; at prompt press 2; at prompt press 4. · How would you like to look up your account? By phone number or account number? · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for RCN below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this RCN phone number to document the phone system.
Here is how our research team describes the way the RCN phone system greets you: How would you like to look up your account? By phone number or account number?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "New Customer" at the first menu. Next, say either "Home or Business." Then don't press anything, just hold the line until you are transferred.
Below are some clips we've found from RCN's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Thank you for calling Astound Broadband.
Your call will be recorded for quality assurance. And for security purposes, you will likely be asked to verify your account PIN located on your statement."
Excerpt from a call with RCN
Wednesday, July 10, 2024 10:06 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Astound Broadband.
How would you like to look up your account? By phone number or account number, or you can say new customer."
Excerpt from a call with RCN
Saturday, June 22, 2024 5:39 PM
They may ask you to say or enter information
"You can say phone number, account number, or if you don't have an account, just say new customer."
Excerpt from a call with RCN
Sunday, May 19, 2024 1:20 PM
They may need to look up your account
"Thank you for calling Astound Broadband.
Again, how would you like to look up your account?"
Excerpt from a call with RCN
Sunday, May 19, 2024 1:20 PM
The first phone menu
"Thanks for calling Astound Broadband powered by RCN.
How would you like to look up your account?
By phone number or account number, or you can say new customer.
Again, how would you like to look up your account?
You can say phone number, account number, or if you don't have an account, just say new customer.
I still didn't catch that.
Let's try it this way. To look up your account using your phone number, press one.
To use your account number, press two.
If you're a new customer, press three."
Excerpt from a call with RCN
Thursday, March 21, 2024 9:41 PM
What are the hours and when should I call?
RCN operates the call center for this 877-726-2455 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 416 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the RCN call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this RCN phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like RCN staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call RCN is Friday.The most busy day to call is Monday, which averages 69% more phone calls by comparison.Again, this is based on a sample of 416 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call RCN is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that RCN staffs the call center well on Friday.
When you call RCN's customer service phone number with a customer problem, you're greeted by an automated message system. You're first thanked for calling, then presented with a Spanish language option. The system then asks how you would like to look up your account: by phone number or account number, or to say "new customer" if this is your first time calling.
If you do not or are unable to say anything for whatever reason, the system goes through a few options, which is interesting. It first asks you to try again or repeat yourself because it didn't pick up a response, then begins providing alternative options: press 1 to look up your account using your phone number, press 2 to look up your account using your account number, or press 3 if you're a new customer.
If you still don't say or press anything (the system gives you maybe 2-3 seconds to respond, which is extremely fast), you're asked if you would like to continue with the automated system, press star, or to speak with a customer service representative, say billing or payments, technical support, or change or cancel service.
At this point, the system says it cannot connect you to a representative if you don't make a selection, whereas other systems will connect you automatically. If you still don't pick one of the three options, you're told to press zero (this instruction repeats more than once); if you do not or are unable to, the call is automatically terminated.
The messaging system itself is a bit bizarre. I appreciate there being options to respond verbally or with the keypad, but the instructions come across as almost aggressive, especially with very little time to actually make a selection.
Nonetheless, I was able to reach a representative after asking for technical support. The person I spoke to was amiable, knowledgeable, and able to fix my issue swiftly. I hope the messaging system is improved in the future so it's easier for older adults and customers in general to utilize; having only 2-3 seconds to respond is a bit much.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call RCN
If you have time to do a bit of reading before you call RCN, we recommend you read over some of our problem-specific articles.
RCN is available in specific areas of Virginia, Washington DC, and Maryland. To determine if it is available in your area, you can use the online availability checker on the RCN website by entering your address. This tool will inform you if RCN's services are accessible at your location. RCN offers high-speed internet, digital TV, and home phone services, delivered through their advanced fiber-rich network. They strive to expand their coverage and improve service availability continuously. If RCN is not currently available in your specific area, they recommend checking back periodically, as they frequently update their coverage areas to accommodate new households. Keep an eye on the RCN website for any updates on service expansion.
RCN provides coverage in select areas across the United States. Primarily available in urban and suburban regions, RCN covers major cities such as Boston, New York City, Philadelphia, Chicago, and Washington, D.C. They also extend their services to other surrounding areas. However, coverage can vary between cities and neighborhoods, so it is advised to check their website or contact customer service for an accurate list of covered areas. RCN aims to provide high-speed internet, television, and phone services to residential and business customers within their coverage footprint. By continually expanding their network, they strive to meet the growing demands of their customer base and offer reliable services in their coverage area.
RCN offers a transparent pricing structure that is designed to suit a variety of needs and budgets. Our pricing plans are based on the services you select, such as internet, cable TV, and phone, allowing you to customize your package according to your preferences. We offer competitive pricing with no hidden fees or long-term contracts, providing flexibility to our customers. Additionally, RCN frequently offers special promotions and bundles to help save you money. We strive to provide the best value for our customers, ensuring that you only pay for the services you need. For detailed information on our current pricing options, please visit our website or contact our customer service representatives who will be happy to assist you.
Click the link above to get answers to just about any RCN customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to RCN, and their purpose. Are any of these similar to the reason you are trying to call?
Confirmation of information: "Confirming details with representative."
- From a call lasting 20m 50s , Jul 10, 2024 10:06 PM
Billing and service inquiry: "Can we restore my service today?"
- From a call lasting 31m 40s , Jul 4, 2024 11:01 AM
Cancellation request: "I would like to cancel my service, please."
- From a call lasting 2m 9s , Jun 25, 2024 5:59 PM
Wi-Fi connectivity issues: "Hi. My Wi Fi is not working."
- From a call lasting 8m 58s , Jun 24, 2024 10:05 PM
Billing discrepancy inquiry: "I've been paying for two devices when one could do it all, and I feel like I need to be compensated for that."
- From a call lasting 18m 52s , Jun 21, 2024 3:58 PM
Billing inquiry: "I'm kinda wondering why it's so high and if there's something wrong with the account or an explanation of why it's that way."
- From a call lasting 8m 1s , May 22, 2024 6:17 PM
Internet issue: "Internet."
- From a call lasting 3m 35s , May 19, 2024 1:20 PM
Voicemail PIN issue: "I'm having a problem with getting into my voicemail because the PIN I used is not working anymore."
- From a call lasting 17m 11s , Apr 18, 2024 4:02 PM
Technical TV issue: "My TV froze. Like, the channel won't change."
- From a call lasting 10m 29s , Mar 8, 2024 5:40 PM
More RCN Customer Service Contacts
There are of course other ways to contact RCN customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, RCN provides this option.
RCN, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- RCN customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is RCN's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a RCN agent. This phone number is RCN's best phone number because 33,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-726-2455 include Billing/Payments, No service, I'm moving, Cancel service, Tech support and other customer service issues. The RCN call center that you call into has employees from Richardson, TX / Argentina and is open 24 hours, 7 days according to customers. In total, RCN has 3 phone numbers. It's not always clear what is the best way to talk to RCN representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for RCN. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like RCN. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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