RCN Customer Service Issues

I am inquiring about a reduction in my monthly charges from RCN/Astound. My fees have significantly increased from $83 in July [redacted] to $[redacted] as of November [redacted]. Six years ago, I started with a promotional rate of $32, which then increased to $45 after a year. Despite not requesting any additional services, my costs continue to escalate every six to twelve months. I noticed a current promotional rate of $19.99 per month and am wondering what can be done to adjust my monthly rate accordingly to remain a satisfied RCN customer.

I am Jim Lechuga, a long-standing WOW customer who has been with Astound since the beginning. I experienced an internet service outage on 07/21 after midnight. Upon contacting customer service and speaking with Tabatha, I was disappointed with the level of service I received. Tabatha was unhelpful, rude, and insistent that my address was an apartment despite living in a single-unit dwelling. Despite my attempts to clarify the address discrepancy and focus on restoring my service, she was confrontational and unprofessional, even going as far as to accuse me of being smug. I am hopeful that a manager will review the recorded conversation to address Tabatha's behavior and ensure better customer service for others in the future. Thank you, Jim Lechuga

I have contacted Customer Service regarding my account, expecting my issue to be resolved as promised, but unfortunately, nothing has changed. In August, I enrolled with RCN under the agreement of a fixed price for 24 months for Internet and phone services. To my surprise, my recent bill increased by 50%, prompting me to reach out for assistance. During a conversation with representative Katie on either the 14th or 15th of August, she assured me that my contract would be extended for the agreed 24 months and my bill would be adjusted to the initial amount of $66.36 per month until July [redacted]. My details are as follows: Priscilla Prichard, residing at 97-37 63rd Rd 2A, Rego Park, NY [redacted], reachable at [redacted]. I am seeking confirmation that this commitment will be fulfilled; otherwise, I will have no choice but to terminate my services with RCN due to financial constraints. Thank you for your attention to this matter.

Recently, my Verizon bill increased unexpectedly to $[redacted] per month from the initial $[redacted] due to various additional charges. This rise has caused me some financial strain, making it difficult to manage. I'm interested in maintaining TV services at a more affordable rate. A neighbor recommended Arciana after receiving their pamphlet from a Verizon driver. I'm exploring if Arciana offers a more competitive rate compared to Verizon for TV services.

I am unable to connect to the internet on my home computer. I have been attempting to do so for a while now, but I keep receiving an error message saying it cannot connect to the network. I have been using the same network for years, and I am unsure if someone changed the connection password without my knowledge. I am 75 years old and just recently retired after teaching science and other STEM topics for many years. I am fairly skilled at using the computer. I am unsure if this issue is due to my laptop aging or if it is related to an internet connection problem. Any assistance would be greatly appreciated. Thank you, Kate F.

I set up auto-pay to process my payment due on 05/03/23, as stated on my account page. However, the payment was not deducted as expected, leading me to make the payment manually assuming it was past due. When I contacted customer service for clarification on the auto-pay setup, I was informed that being a new customer, the payment would not be processed until next month, contrary to what my online account indicated and what I was initially told upon signing up. The salesperson had mentioned a $49.99 payment initially with the second month free as a courtesy, but I was unexpectedly charged a $1.00 convenience fee. Unfortunately, the customer service representative abruptly ended the call before addressing all my concerns.

Whenever I try to watch TV, my program keeps stopping and I see the video loading screen constantly. It's frustrating as this happens frequently. I've tried unplugging my device, which temporarily fixes the issue, but it always comes back fairly quickly. Additionally, when I signed up with RCN, I was told I'd receive a free month of service and a $50 gift card, but I never received them. Money is tight for me at 80 years old, and I'm thinking about switching to another cable company. All I want is to enjoy watching cable TV without these problems.

I've been experiencing issues with mobile data on my secondary line since August 24th when I activated the service. Despite reaching out to customer service and Tech Support multiple times, the problem remains unresolved. I followed their troubleshooting steps with no success and requested a new SIM card during my last two calls, but my requests were denied. I am requesting either a new SIM card or an eSIM to be sent to my phone promptly. Additionally, I kindly ask for a credit to be applied to my upcoming bill.