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RCN Customer FAQ

Top Answers & How-to Guides

What is RCN's Phone Number?

The question we are asked most often is about how to talk to RCN customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I access my RCN account online?

RCN customers indeed have the ability to access their accounts online, allowing them to manage services, view billing, and...

What should I do if I have issues with my RCN services?

To resolve issues with RCN services, check for service outages on the RCN website. Ensure all equipment is connected properly...
Ask any question you have about RCN customer service, get an answer now.
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Recent RCN Customer Questions

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Services Offered

What services does RCN offer?

RCN offers a diverse range of services, including cable TV with many channels and features like DVR, high-speed internet...
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Can I bundle services with RCN?

RCN allows customers to bundle their services, including internet, television, and phone, offering options that can lead to...
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Does RCN offer a DVR service?

RCN does offer DVR services that enable customers to record shows and movies for later viewing, providing flexibility and the...
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Does RCN offer internet security services?

RCN provides internet security services aimed at safeguarding customers during their online activities. This includes antivirus...
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Coverage and Compatibility

What is the coverage area for RCN?

RCN services select metropolitan areas in the northeastern United States, including cities like Philadelphia, New York City,...
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Can I use my own modem/router with RCN?

RCN allows customers to use their own modem and router if they meet the company's compatibility standards. It is advisable to...
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Pricing and Promotions

What is RCN's pricing structure?

RCN's pricing structure is flexible, depending on the selected service type, such as internet, television, or phone. Customers...
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Does RCN offer any promotional deals?

RCN often provides various promotional deals, such as discounted rates for new customers, bundled service packages, and...
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Policies and Support

What are the available payment options with RCN?

RCN provides various payment methods including online payments through their website, automatic withdrawals from bank accounts,...
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What is RCN's policy on service outages and repairs?

RCN aims to ensure reliable service and effectively communicates with customers during outages. They provide notifications...
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What is RCN's cancellation policy?

RCN's cancellation policy varies based on the services used, allowing cancellations anytime, but contracts may involve early...
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Account Management

Can I access my RCN account online?

RCN customers indeed have the ability to access their accounts online, allowing them to manage services, view billing, and...
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What should I do if I have issues with my RCN services?

To resolve issues with RCN services, check for service outages on the RCN website. Ensure all equipment is connected properly...
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How can I upgrade my RCN services?

Customers looking to upgrade RCN services can explore options on the RCN website, where various packages and promotional offers...
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We look to the RCN issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
RCN issues reported to GetHuman
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