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RCN Customer FAQ

Top Answers & How-to Guides

What is RCN's Phone Number?

The question we are asked most often is about how to talk to RCN customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is RCN's cancellation policy?

RCN's cancellation policy allows customers to cancel their services at any time without incurring any fees or penalties. There are...
Ask any question you have about RCN customer service, get an answer now.
Contact RCN customer service

Services Offered

What services does RCN offer?

RCN offers a wide range of services to meet your entertainment and communication needs. Our primary service is high-speed internet,...
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Coverage Area

What is the coverage area for RCN?

RCN provides coverage in select areas across the United States. Primarily available in urban and suburban regions, RCN covers major...
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Pricing Structure

What is RCN's pricing structure?

RCN offers a transparent pricing structure that is designed to suit a variety of needs and budgets. Our pricing plans are based on...
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Bundle Services

Can I bundle services with RCN?

Yes, RCN offers the option to bundle services. By bundling your services with RCN, you can enjoy the convenience of having multiple...
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Promotional Deals

Does RCN offer any promotional deals?

Yes, RCN does offer promotional deals to its customers. They frequently introduce special promotions and discounts, allowing customers...
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Payment Options

What are the available payment options with RCN?

RCN offers various convenient payment options to suit customers' preferences. Customers can choose to make one-time payments online...
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Service Outages

What is RCN's policy on service outages and repairs?

RCN understands the inconvenience caused by service outages and aims to resolve them promptly. Our policy regarding service outages...
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DVR Service

Does RCN offer a DVR service?

Yes, RCN offers a DVR (Digital Video Recorder) service. With RCN's DVR service, customers can conveniently record their favorite shows...
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Modem/Router

Can I use my own modem/router with RCN?

Yes, you can use your own modem/router with RCN. RCN allows customers to use approved third-party equipment, which includes modems...
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Cancellation Policy

What is RCN's cancellation policy?

RCN's cancellation policy allows customers to cancel their services at any time without incurring any fees or penalties. There are...
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Help me with my RCN customer service issue

Ask any question you have about RCN customer service. We will do our best to get you answers right away.
We look to the RCN issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
RCN issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
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