What is RCN's policy on service outages and repairs?

RCN understands the inconvenience caused by service outages and aims to resolve them promptly. Our policy regarding service outages and repairs prioritizes timely solutions and customer satisfaction. Upon reporting an outage, our expert technicians work tirelessly to identify and resolve the issue as swiftly as possible. We employ advanced technologies and infrastructure to minimize downtime and ensure uninterrupted service. Nevertheless, some circumstances, such as severe weather conditions or unforeseen technical difficulties, may impact repair timeframes. In such cases, we proactively communicate updates and estimated resolution times to our customers, minimizing any inconvenience. At RCN, we are committed to enhancing service reliability and strive to provide uninterrupted connectivity to our valued customers by quickly addressing outages and promptly completing necessary repairs.