Does Kaspersky Lab offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kaspersky Lab below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kaspersky Lab phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then just wait on the line
Below are some clips we've found from Kaspersky Lab's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling.
Please listen carefully as our menu items may have changed.
For help with your home product, such as Kaspersky antivirus, Internet security, total security, and Kaspersky Security Cloud, press one.
For help with your business or enterprise product, such as SPHERESDY Endpoint cloud, Endpoint security, security center, or security for virtualization, press two.
For new business and enterprise sales You have reached Kaspersky Home Products support line.
Please listen carefully as our menu may have changed."
Excerpt from a call with Kaspersky Lab
Tuesday, January 9, 2024 8:23 AM
The first phone menu
"Thank you for calling Kaspersky.
Please listen carefully as our menu items may have changed.
For help with your home product, such as Kaspersky antivirus, AMS security, total security, and Kaspersky Security Cloud, press one.
For help with your business or enterprise product, such as Express with the endpoint cloud, endpoint security, security center, or security for virtualization, press two.
For new business and enterprise sales, press three.
If you know your party's extension, press four."
Excerpt from a call with Kaspersky Lab
Saturday, April 27, 2024 1:34 PM
What are the hours and when should I call?
Kaspersky Lab operates the call center for this 866-328-5700 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 358 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kaspersky Lab call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaspersky Lab phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaspersky Lab staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaspersky Lab is Sunday.The most busy day to call is Thursday, which averages 105% more phone calls by comparison.Again, this is based on a sample of 358 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
Kaspersky Lab is a globally recognized cybersecurity company specializing in providing advanced protection against various online threats. With years of experience, Kaspersky Lab offers a comprehensive range of security solutions, including antivirus software, internet security, endpoint security, and other advanced threat intelligence products. The company's primary objective is to safeguard businesses, governments, and individuals from cybercriminals seeking to exploit vulnerabilities through malicious software, phishing attacks, data breaches, ransomware, and more. Kaspersky Lab's cutting-edge technologies and innovative approach enable users to detect and neutralize threats efficiently, ensuring the confidentiality, integrity, and availability of their data and systems. With a vast global network of cybersecurity experts, Kaspersky Lab consistently strives to provide industry-leading protection, keeping users safe in today's dynamic and evolving digital landscape.
Kaspersky Lab is a leading cybersecurity company that offers a range of products to ensure digital safety. Their product portfolio includes solutions for individuals, businesses, and enterprises. For individual users, they offer antivirus software such as Kaspersky Anti-Virus, which protects against viruses, malware, and online threats. They also offer comprehensive security suites like Kaspersky Internet Security, which provides advanced protection for online banking, shopping, and privacy. For businesses, Kaspersky Lab offers a variety of endpoint security solutions, such as Kaspersky Endpoint Security Cloud and Kaspersky Total Security for Business, to safeguard corporate networks and data. Additionally, they provide specialized products for small businesses, such as Kaspersky Small Office Security. In summary, Kaspersky Lab offers a robust lineup of products enabling users to protect their digital world against a wide array of cyber threats.
Yes, Kaspersky Lab does offer a free trial. Users can experience the full features and capabilities of their software for a limited period of time at no cost. The free trial provides an opportunity to explore and evaluate the effectiveness of Kaspersky Lab's security solutions before making a purchase decision. During the trial period, users can protect their devices from various threats, including viruses, malware, ransomware, and phishing attacks. This allows potential customers to determine whether Kaspersky Lab's products meet their security needs and expectations. To access the free trial, users can visit the Kaspersky Lab website and download the trial version of their preferred security product.
Click the link above to get answers to just about any Kaspersky Lab customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Kaspersky Lab, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about purchasing: "I want to ask if this if I can, like, buy from Sellics a keypad, it's much cheaper than from Caspers' garage on our website."
- From a call lasting 11m 24s , Aug 23, 2024 6:39 AM
Subscription cancellation request: "I need to cancel my subscription, they took the hundred and nine dollars."
- From a call lasting 6m 52s , Jun 18, 2024 2:26 PM
Renewal inquiry: "I'm trying to figure out how to proceed with renewing my Kaspersky Internet security subscription."
- From a call lasting 3m 28s , May 25, 2024 3:51 PM
Caller verification: "Is this the right number?"
- From a call lasting 2m 17s , Feb 24, 2024 3:22 PM
Issue with activation code: "I wanted to cancel one, but I didn't actually get an activation code for the standard."
- From a call lasting 10m 32s , Feb 24, 2024 1:34 PM
Information about why customers call Kaspersky Lab is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Kaspersky Lab will reply our your email.
As a last, sometimes only, resort- Kaspersky Lab customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Kaspersky Lab's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaspersky Lab agent. This phone number is Kaspersky Lab's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-328-5700 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Kaspersky Lab first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Kaspersky Lab has 1 phone number. It's not always clear what is the best way to talk to Kaspersky Lab representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaspersky Lab. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaspersky Lab. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.