Does Consumer Reports offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9:30am-6pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Consumer Reports below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Consumer Reports phone number to document the phone system.
Here is how our research team describes the way the Consumer Reports phone system greets you: To make a change to your address, press 1. To place an order or make a payment for your membership, press 2. To make a donation or get assistance with an existing donation, press 3. To cancel your membership, press 4. For assistance logging in or resetting your CR.org password, press 5. For all other inquiries, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6.
Below are some clips we've found from Consumer Reports's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"We value your opinion. If you'd like to participate in a two question survey after your call, please press one.
Or press two if you do not.
Please listen carefully as our options may have changed.
If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report.
Here, we list what was reported over the last five years."
Excerpt from a call with Consumer Reports
Friday, January 12, 2024 6:17 PM
The first phone menu
"Thank you for calling Consumer Reports.
Please listen carefully as our options may have changed.
For help with a missed or damaged issue, please chat or email us at c r dot org forward slash contact.
Please allow seventy two hours for your email to be processed.
You can chat with a live agent Monday through Friday ten AM to seven PM Eastern Standard Time.
Or Saturday, nine thirty AM to six PM Eastern Standard Time.
Do you have a suggestion on a product to test or subject to write about?
We love getting suggestions as well as hearing your experiences as a consumer.
Please visit c r dot org forward slash contact and send us an email.
Everything we receive is reviewed and made available to our editorial staff.
We value your opinion. If you'd like to participate in a two question survey after your call, please press one.
Or press two if you do not."
Excerpt from a call with Consumer Reports
Wednesday, November 13, 2024 7:13 PM
After you press 2
"Please listen careful as our options may have changed.
If you are calling to find out when we last reported on a specific product or topic, please visit c r dot org backslash state of report.
Here, we list what was reported over the last five years.
To make a change to your address, press one.
To place an order or make a payment for your membership, press two."
Excerpt from a call with Consumer Reports
Wednesday, February 21, 2024 9:29 PM
What are the hours and when should I call?
Consumer Reports operates the call center for this 800-333-0663 phone number Mon-Fri 8am-8pm, Sat 9:30am-6pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 376 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Consumer Reports call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consumer Reports phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consumer Reports staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consumer Reports is Saturday.The most busy day to call is Monday, which averages 270% more phone calls by comparison.Again, this is based on a sample of 376 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
Yes, you can access old issues of Consumer Reports online through our website. As a subscriber, you will have exclusive access to the full digital archive, which includes past issues published within the previous few years. This allows you to easily retrieve and refer back to any specific issue you may need. Additionally, our online platform provides advanced search functionality, enabling you to navigate through the extensive collection of past issues efficiently. Please note that access to the digital archive is a benefit available only to current subscribers. If you are not a subscriber, we encourage you to join us to gain access to this valuable resource and stay informed about the latest consumer product recommendations and ratings.
No, accessing Consumer Reports online requires a subscription. As of now, Consumer Reports does not offer free access to their website or content. Subscribing to their online service enables consumers to access in-depth articles, ratings, expert reviews, buying guides, and other valuable resources. A subscription ensures complete access to their extensive database, which includes unbiased product testing, reliability ratings, and user reviews for a wide range of consumer products. This subscription-based model helps maintain the independence and integrity of Consumer Reports' research and analysis. Therefore, if you want to benefit from the trusted and reliable information provided by Consumer Reports, subscribing to their online service is necessary.
Yes, Consumer Reports has a mobile app available for both iOS and Android devices. The mobile app allows you to access the extensive library of product reviews, ratings, and buying advice conveniently from your smartphone or tablet. With the app, you can search for specific products, read unbiased reviews, compare prices, and check product reliability and safety information while you are on the go. The app also provides personalized recommendations based on your preferences, making it easier for you to make informed purchasing decisions. You can download the Consumer Reports mobile app from the App Store or Google Play Store, and it is available to both Consumer Reports members and non-members.
Click the link above to get answers to just about any Consumer Reports customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Consumer Reports is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Consumer Reports, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Consumer Reports Customer Service on Facebook / Messenger
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Consumer Reports, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Consumer Reports customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Consumer Reports's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consumer Reports agent. This phone number is Consumer Reports's best phone number because 9,768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-0663 include and other customer service issues. Rather than trying to call Consumer Reports first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or twitter. In total, Consumer Reports has 1 phone number. It's not always clear what is the best way to talk to Consumer Reports representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consumer Reports. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consumer Reports. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.