How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BC Hydro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then press 1. Next, press 3. Then press 4, then wait on the line until transferred to a representative.
Here is how our research team describes the way the BC Hydro phone system greets you: In a few words, please tell us the reason for your call today.
Below are some clips we've found from BC Hydro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling BC Hydro.
In a few words, please tell us the reason for your call today."
Excerpt from a call with BC Hydro
Monday, April 15, 2024 10:14 PM
They may ask you to say or enter information
"It sounds like you need help with downed power line. Is that correct?
No problem.
This call is being recorded for quality assurance.
During this call, we may ask for and collect personal information.
To proceed, please hold or say continue."
Excerpt from a call with BC Hydro
Tuesday, February 27, 2024 4:29 PM
What are the hours and when should I call?
BC Hydro operates the call center for this 800-224-9376 phone number Mon-Fri 7am-8pm, Sat 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 71 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BC Hydro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BC Hydro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BC Hydro is Saturday.The most busy day to call is Monday, which averages 129% more phone calls by comparison.Again, this is based on a sample of 71 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call BC Hydro is Wednesday.
Why call this BC Hydro number?
Below is a sample of recent calls to BC Hydro, and their purpose. Are any of these similar to the reason you are trying to call?
Tree on power line: "I had a tree fall on the power line into my home and it's been dangling there for a few weeks now."
- From a call lasting 11m 34s , Feb 27, 2024 4:29 PM
Account takeover and change: "I would like to pay the bill and take over the billing for the account."
- From a call lasting 29m 18s , Feb 26, 2024 5:11 PM
More Ways to Contact BC Hydro Customer Service
There are of course other ways to contact BC Hydro customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- BC Hydro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BC Hydro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BC Hydro agent. This phone number is BC Hydro's best phone number because 7,014 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-224-9376 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call BC Hydro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BC Hydro has 1 phone number. It's not always clear what is the best way to talk to BC Hydro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BC Hydro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BC Hydro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.