Amtrak Email

Emailing Amtrak Customer Support by GetHuman

hardism@amtrak.com
Customer Service Email
Average reply: (10 hours)
Expect replies: Mon-Fri 9am-5pm EST
Usually writes back @ 1:45pm
Why do you want to write to Amtrak?

Customers recently wanted to email Amtrak about the following:

I need to cancel my train trip
Issues adding travelers online
Are small dogs (** lbs). Allowed from Washington DC to Florida?
I'm in washington for work. While here I lost my wallet. I need to get home to Pennsylv...
I would like to reserve a ticket for tomorrow
I am handicapped and cannot walk upstairs. Despite my indicating my status I was given...
I want to print out my reservation for ******** @ *:**am
I want to make a reservation and have my party pay at the counter
I want to know if there is a train ride (round trip ) from The Wash DC and environs to...
Dear Amtrak team,**I have just made a round trip reservation to travel from Carbondale...
Is it possible for me to take a earlier train with the same ticket I have?
Was wondering but if I buy a ticket as a traveler with a disability, will I be able to...
Help me with my issue

Amtrak Email Support - by the Numbers

Email address
hardism@amtrak.com
Call-back available
NO
Department you are emailing
New Customers
Customer service hours
Mon-Fri 9am-5pm EST
Most likely time of response
1:45pm
Average wait
10
Rank (overall)
3
Quality of communication
85%
Quality of help
87%
Customer votes
307
Information last updated
Wed Jan 15 2020 10:00:00 GMT+0000 (UTC)
Best phone number
877-444-4773

Amtrak Customer Service Email

Email Amtrak customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Amtrak customer service. This information is according to 137,892 GetHuman users who are also Amtrak customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, Amtrak customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling Amtrak at their 877-444-4773 phone number instead. The New Customers department that replies to the emails you send is used to responding to a variety of customer service issues such as Make a Booking. When you email Amtrak one of their customer service agents sitting in one of their call centers, likely located in Pennsylvania, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open Mon-Fri 9am-5pm EST. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like Amtrak by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting Amtrak

Amtrak provides customer service by email and also by phone. There are 8 ways to reach Amtrak across 4 communication modes: phone, email, web, twitter. In case you didn't realize there was an alternative, the best phone number for Amtrak customer support is 877-444-4773. With our free tools, you can check out the current wait time for Amtrak and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Amtrak customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Amtrak currently.

What's the connection between Amtrak and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Amtrak's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

Amtrak Contact Info

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