Amtrak Email

Emailing Amtrak Customer Support by GetHuman

hardism@amtrak.com
Customer Service Email
Average reply: (10 hours)
Expect replies: Mon-Fri 9am-5pm EST
Usually writes back @ 1:15pm
Why do you want to write to Amtrak?

Customers recently wanted to email Amtrak about the following:

I have called twice and have been hung up on twice. I purchased a ticket with a county...
need to speak to Amtrak agent
How much would a normal cost from New York to Atlanta Georgia.
Would like to, check the price, to go to Elizabeth city North Carolina
Your phone number listing for Amtrak is wrong (when I called it, Amtrak said that numbe...
I miss the **:** train going to charlotte from high point is it any way I can get a refund
Need a profile adjustment as well as a retroactive point addition to my account due to...
You cancel my ticket from San Antonio to New Orleans how are you gonna fix us
I would like modify my trips from SFA to Lor on Mar ** reservation * *C**E*. I would li...
I want to change my reservation to **:** train today.
I'm still in the hospital I want to change my train date from tomorrow May *nd to may...
Website is very confusing. Trying to book the Auto Car RT from Sanford, Fl to Lorton...

Help me with my issue

Amtrak Email Support - by the Numbers

Email addresshardism@amtrak.com
Call-back availableNO
Department you are emailingNew Customers
Customer service hoursMon-Fri 9am-5pm EST
Most likely time of response1:15pm
Average wait10
Rank (overall)3
Alternate methodsphone, email, web, twitter
Quality of communication91%
Quality of help81%
Customer votes302
Information last updatedSun May 22 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number877-444-4773

Amtrak Customer Service Email

Email Amtrak customer service help at this email address for the fastest reply. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. This is the best email address for Amtrak customer service. This information is according to 137,892 GetHuman users who are also Amtrak customers over the past 180 days. Email can be a convenient way to communicate with customer service; you can multi-task while you are doing it, and you may already be checking your inbox frequently anyways. But more often than not, Amtrak customers want to talk to a real live human being as soon as possible and check it off their to-do list. And so they prefer calling Amtrak at their 877-444-4773 phone number instead. The New Customers department that replies to the emails you send is used to responding to a variety of customer service issues such as Refund. When you email Amtrak one of their customer service agents sitting in one of their call centers, likely located in Pennsylvania, will get your message in their inbox and reply to you on a first come, first serve basis. That department is open Mon-Fri 9am-5pm EST. If you send an email late at night, you probably won't get a reply until the next business day. It's sometimes hard to find information about how best to contact companies like Amtrak by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.

Contacting Amtrak

Amtrak provides customer service by email and also by phone. There are 8 ways to reach Amtrak across 4 communication modes: phone, email, web, twitter. In case you didn't realize there was an alternative, the best phone number for Amtrak customer support is 877-444-4773. With our free tools, you can check out the current wait time for Amtrak and use our Have Them Call Me Instead tool. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Amtrak customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Amtrak currently.

What's the connection between Amtrak and GetHuman?

GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Amtrak's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!

Amtrak Contact Info

Email-based customer care with other companies

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!