The best way to get customer service help from Alibaba is not email, but rather the information shown here. Also you can see here if our Skip the Wait on Hold feature is available when calling them or if they have live chat as a customer support option. Over the past 180 days, 3,474 GetHuman users who are Alibaba customers have searched for an email address for Alibaba customer support. And each time we have had to disappoint them and say that customer service is not available by email for them. But the good news is that we still have loads of information to help you resolve your Alibaba issue! Unfortunately, Alibaba also does not have a customer service phone number you can call. This is becoming more commonplace for companies that provide free, often virtual services like social media platforms, where the idea is that customers help each other in forums or a set of help pages. The reason why customers try to send emails to Alibaba is to see if they can handle their customer service issue, which comes in a wide variety. An example issue would be Returns. Since you cannot email Alibaba customer service, our best advice is to tell us what issue you are facing above so we can give you next steps for your specific problem. Beyond that, check out their next best contact information above and try that. Either way, we want you to get your problem addressed as quickly as possible. It's sometimes hard to find information about how best to contact companies like Alibaba by email, so GetHuman gathers information like this from customers so we can share amongst ourselves.
Alibaba does not provide customer service by email or by phone. There is only one way to reach Alibaba customer service, and it's not email but instead via web. If you find any mistakes in this information, please let us know below. GetHuman tries to source the best Alibaba customer service information from customers so we can share our best hints and tricks with each other. Telling us about any imperfections is useful and helps all of us. Click here to see all the ways we know to contact Alibaba currently.
GetHuman is merely a web-based forum for consumers to share tips about contacting companies and solving customer care problems. GetHuman does not answer Alibaba's emails, work as part of its customer service operations or have any other connection of any kind. We are here to help customers like you by simply making information that you share available to all customers. Please share any pages or information that you find useful here with your loved ones- that's what powers this endeavor!
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