Air India Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Air India?
A:Calling this Air India number should go right to a real human being. You can also use our free service that can talk to Air India for you and report back. Q:
Does Air India offer 24 hour customer service?
A:Not at this number; hours here are 24x7. The least busy day is Tuesday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Air India below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Air India phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Air India number should go right to a real human being
Below are some clips we've found from Air India's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Air India. If you're a travel agent, please press one.
Else, please wait.
If you are a first class and business class passenger, please press one.
If you are a Golden Maharaja customer,"
Excerpt from a call with Air India
Saturday, January 6, 2024 8:32 AM
In fact, much of this information on this page is superfluous because this Air India phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Air India operates the call center for this 888-634-1407 phone number 24x7. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,075 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Air India call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air India phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air India staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air India is Tuesday. The most busy day to call is Friday, which averages 38% more phone calls by comparison. Again, this is based on a sample of 1,075 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Quietest
- Wed
- Thu
- Fri
- Busiest
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Air India
In summation, the best day to call Air India is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Air India staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Air India
If you have time to do a bit of reading before you call Air India, we recommend you read over some of our problem-specific articles.
Are there any special services for passengers with disabilities on Air India?
Yes, Air India provides special services for passengers with disabilities. They prioritize the comfort and safety of all passengers, including those with disabilities. Passengers needing assistance can request wheelchair or mobility aid services at the time of booking or at least 48 hours prior to their scheduled flight. Air India staff are trained to assist passengers with disabilities during boarding, disembarkation, and throughout the flight. Additionally, the airline provides priority boarding and convenient seating options for passengers with disabilities. Passengers with visual or hearing impairments can also receive assistance during their journey. It is recommended to contact Air India's Special Service Request department or their customer service for further details or specific requirements for a comfortable and hassle-free travel experience.
What is the baggage allowance for Air India?
The baggage allowance for Air India varies depending on the class of travel and the destination. For domestic flights in Economy, passengers are allowed to carry up to 15 kg of checked baggage and one piece of hand baggage weighing up to 7 kg. For international flights in Economy, the checked baggage allowance is usually 20 kg, but it depends on the destination. Passengers can also carry one piece of hand baggage weighing up to 7 kg. Business and First Class passengers have higher baggage allowances, typically ranging from 25 kg to 40 kg for checked baggage and 2 pieces of hand baggage weighing up to 7 kg each. However, specific details regarding baggage allowances should be checked on the Air India website or by contacting their customer service.
What are the check-in options for Air India flights?
Air India provides multiple check-in options to enhance passenger convenience. Customers can choose from four check-in options: online check-in, mobile check-in, self-service kiosks, or traditional airport check-in counters. Online check-in, accessible through Air India's official website or mobile app, allows passengers to check-in from 48 hours up to 60 minutes before the scheduled departure time. Mobile check-in is also available using Air India's mobile app. Self-service kiosks are provided at select airports, enabling travelers to check-in themselves by following the on-screen instructions. Lastly, passengers can opt for the traditional airport check-in counter, where Air India ground staff will assist with the check-in process. Regardless of the preferred method, travelers are advised to adhere to the specified check-in timings to ensure a seamless travel experience.
Top Air India customer service problems
Click the link above to get answers to just about any Air India customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air India, and their purpose. Are any of these similar to the reason you are trying to call?
Language preference: "Can I speak Hindi?"- From a call lasting 3m 50s , Jul 19, 2024 1:14 AM
Change flight dates: "I have Optum bookings with Air India in August, and I wanted to change that to December."- From a call lasting 49m 33s , Jul 11, 2024 11:47 PM
Missed flight inquiry: "I missed the flight because they rejected me at the airport because we didn't have a visa."- From a call lasting 10m 31s , Jul 9, 2024 12:13 PM
Upgrade to business class: "We were wondering if we can get upgraded to business class and how much that would cost."- From a call lasting 10m 38s , Jul 5, 2024 10:33 AM
Conclusion and closing notes
This is Air India's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air India agent. This phone number is Air India's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-634-1407 include Make a Booking, Change a Booking, Cancel a Booking, Account Access, Special Request and other customer service issues. Rather than trying to call Air India first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Air India has 1 phone number. It's not always clear what is the best way to talk to Air India representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air India. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air India. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.