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iiNet Customer FAQ

Top Answers & How-to Guides

What is iiNet's Phone Number?

The question we are asked most often is about how to talk to iiNet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about iiNet customer service, get an answer now.

Recent iiNet Customer Questions

How do I enable global roaming?

Global roaming isn't something that iiNet can assist with. iiNet only provide services for fixed internet connections, home phone lines, and mobile networks specific to its domestic Australian market. These services do not include global or international roaming options for mobile phones when travelling overseas. For these kind of services you would need to reach out to your mobile phone carrier directly. They can guide you through the process of enabling global roaming.
Asked Mar 29, 2024 3:20 AM

Help me with my iiNet customer service issue

Roaming and Usage

How Do I Enable/disable International Roaming with iiNet?

Activating international roaming for your iiNet account should be pretty straightforward. First, you need to understand the...

Can I track my data usage with iiNet?

iiNet offers tools for customers to monitor their data usage through their Online Account. By logging in, users can access...

Broadband Plans

What are the different broadband plans available with iiNet?

iiNet provides a wide range of broadband plans tailored to varying customer needs, including ADSL and NBN options with...

Can I upgrade my iiNet plan at any time?

iiNet customers can typically upgrade their plans at any time to better meet their needs, with various options for increased...

Is there a contract required for iiNet broadband plans?

iiNet provides a range of broadband plans, some with no contract required for flexibility, while others necessitate a minimum...

What are the data limits for iiNet broadband plans?

iiNet provides various broadband plans with diverse data limits ranging from unlimited options to those with specific...

Cancellation and Assistance

What is iiNet's cancellation policy?

iiNet's cancellation policy allows service cancellation at any time, subject to terms and notice requirements. Cancellation...

What should I do if my internet connection is slow?

For a slow internet connection with iiNet, users should first check their plan type and perform a speed test. Rebooting the...

Is there a referral program for iiNet customers?

iiNet offers a referral program that rewards existing customers for bringing in new sign-ups. Both parties can benefit from...

Email and Support

Can I use my iiNet email address with third-party email clients?

Yes, iiNet email addresses can be utilized with various third-party email clients like Microsoft Outlook and Apple Mail. Users...

What are the available support channels for iiNet customers?

iiNet customers can access support through online resources, a customer service hotline, real-time chat, and social media. The...

How can I get assistance with setting up my modem?

To set up a modem for iiNet broadband, one can find extensive guidance on iiNet's official website, which includes step-by-step...

Setup and Technology

What kind of internet technology does iiNet use?

iiNet uses multiple technologies for its broadband services, including DSL for high-speed access over phone lines, and has been...

How do I set up my iiNet service?

Setting up iiNet service involves ensuring you have all necessary equipment, connecting your modem to the appropriate socket,...
We look to the iiNet issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iiNet issues reported to GetHuman

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