TomTom Customer FAQ

We can’t process refunds directly. However, there is a link to the most up-to-date contact information right here on this page. You can reach out through that link for assistance with your refund request.

If your TomTom VIA 1525 is not updating its maps despite having lifetime map updates, ensure that your device is connected to a computer with the TomTom Home application or MyDrive Connect installed. Check for any available updates in the application, as they may need to be downloaded. Ensure you're logged in with the correct account that has the eligible lifetime map updates. If issues persist, consider resetting the device to see if that resolves the problem.

If you have received an invoice for a map update that you did not request, please check your account history to see if the update was initiated accidentally. If you believe this is an error, you may consider reviewing the most up-to-date contact information right here on this page to resolve the issue directly with TomTom.

If your TomTom device's premium voice directions stop during a journey, it may be due to several factors such as low battery, software glitches, or settings issues. Ensure that your device is fully charged and that voice guidance is enabled in the settings. Restarting the device or reinstalling the maps and software might also help resolve the issue.

You can purchase a new TomTom device for your car through various retail outlets, both online and in-store. Popular options include electronics retailers, automotive stores, and online marketplaces like Amazon. Be sure to check for the latest models and any special deals available.