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TomTom Customer FAQ

Top Answers & How-to Guides

How do I Contact TomTom Customer Service?

The question we are asked most often is about how to talk to TomTom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often should I update my TomTom maps?

It is recommended to update your TomTom maps at least once every year to ensure accurate and reliable navigation. Roads, addresses,...
Ask any question you have about TomTom customer service, get an answer now.

Recent TomTom Customer Questions

How do I track my order when I don't have a tomtom account?

If you don't have a TomTom account, you can track your order using the order confirmation email you received when you made your purchase. This email should contain a tracking link or tracking number that you can use on the carrier's website to see the status of your shipment.
Asked Dec 20, 2024 8:56 PM

comment puis je contacter tomtom par telephone au sujet d un gps tomtom go camper qui est en panne

Il y a un lien vers les informations de contact les plus à jour juste ici sur cette page que vous consultez.
Asked Dec 5, 2024 11:16 AM

je n'ai plus accès à mon compte, suite à changement d'adresse mail

Pour récupérer l'accès à votre compte après un changement d'adresse email, assurez-vous d'utiliser l'option de récupération de mot de passe sur la page de connexion. Il est souvent possible de réinitialiser votre mot de passe en utilisant l'ancienne adresse email, si celle-ci est encore valide. Si vous n'avez plus accès à l'ancienne adresse, des étapes supplémentaires peuvent être nécessaires pour vérifier votre identité.
Asked Oct 2, 2024 9:12 AM

Mein Gerät hat lebenslange Aktualisierung, wie geh ich h vor?

Um Ihre lebenslangen Aktualisierungen zu aktivieren, stellen Sie sicher, dass Sie über eine Internetverbindung verfügen. Öffnen Sie die betreffende TomTom-App oder -Software auf Ihrem Gerät, melden Sie sich mit Ihrem TomTom-Konto an und suchen Sie nach der Option für Software- und Kartendienstaktualisierungen. Folgen Sie den Anweisungen, um die Aktualisierungen herunterzuladen und zu installieren.
Asked Sep 29, 2024 10:23 AM

My order for a sat nav has not been fulfilled and I want to contact someone to resolve it

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 11, 2024 9:40 AM

Help me with my TomTom customer service issue

Support and Contact

How Do I Contact Customer Support for TomTom.com?

There are several ways to contact TomTom.com customer support. The quickest way is to call them, but this number is for customers located...

Warranty Information

What is the warranty period for TomTom products?

The warranty period for TomTom products varies depending on the specific product. Generally, TomTom offers a one year limited warranty...

International Usage

Can I use my TomTom device in different countries?

Yes, you can use your TomTom device in different countries. TomTom devices are designed to be used globally and support maps for various...

System Requirements

What are the system requirements for TomTom software?

The system requirements for TomTom software vary depending on the specific product you are using. Generally, TomTom software is compatible...

Smartphone Connectivity

Can I connect my smartphone to my TomTom device?

Yes, you can connect your smartphone to your TomTom device. Our TomTom devices are designed to be compatible with smartphones, offering...

Offline Navigation

Can I use TomTom GPS without an internet connection?

Yes, you can use TomTom GPS without an internet connection. TomTom GPS devices use pre-installed maps and satellite navigation technology,...

Map Updates

How often should I update my TomTom maps?

It is recommended to update your TomTom maps at least once every year to ensure accurate and reliable navigation. Roads, addresses,...
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TomTom issues reported to GetHuman
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