Dollar Shave Club Customer Service

Ways to contact Dollar Shave Club and solve common issues

Since you cannot have a live conversation with a human at Dollar Shave Club, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Dollar Shave Club. Read on.

Dollar Shave Club: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Dollar Shave Club.
Can I pause or skip a shipment?
Yes, you have the flexibility to pause or skip a shipment with Dollar Shave Club. We understand that your grooming needs may vary, and we want to accommodate that. To do so, simply log into your account and navigate to the "Manage Account" section. From there, you can pause or skip a shipment with ease. Whether you need a break from grooming supplies or have enough stock at the moment, the option to pause or skip ensures you are in complete control of your shipments. We strive to make your experience with Dollar Shave Club as convenient as possible while providing high-quality products.
Do I need to be a member to purchase products from Dollar Shave Club?
No, you do not need to be a member to purchase products from Dollar Shave Club. While becoming a member offers additional benefits and savings such as discounted pricing and regular deliveries, it is not a requirement. We offer the convenience of a subscription-based model for those who prefer it, but you can also make individual purchases of our high-quality shaving, grooming, and personal care products without committing to a membership. Whether you choose to become a member or not, Dollar Shave Club is dedicated to providing everyone with accessible, affordable, and exceptional products that help you look and feel your best.
What are the different types of razors available at Dollar Shave Club?
At Dollar Shave Club, we offer a variety of razors to ensure you find the perfect fit for your shaving needs. Our selection includes three main types: 1. The humble but effective two-blade razor: This basic yet reliable razor provides a smooth shave without any frills. Perfect for those who prefer a simple and straightforward shaving experience. 2. For an intermediate option, we have the four-blade razor: It offers an extra level of closeness and precision, ideal for those who want a closer shave or have denser facial hair. 3. For the ultimate shaving experience, our top-tier razor is the six-blade option: It provides maximum comfort, efficiency, and a closer-than-ever shave. This razor is perfect for individuals with sensitive skin or those who want an extraordinarily smooth shave. Regardless of which option you choose, Dollar Shave Club guarantees high-quality razors delivered conveniently to your door at affordable prices.
How often should I change my razor blade?
We recommend changing your razor blade every 5-7 shaves for optimal performance and a consistently close shave. This guideline aims to ensure the blade remains sharp enough to provide a smooth and irritation-free experience. However, keep in mind that individual factors such as hair type, shaving frequency, and personal preference may influence the lifespan of your razor blade. If you notice any tugging, pulling, or reduced effectiveness, it's a good indication that it's time for a replacement. Being a Dollar Shave Club member means you can conveniently receive fresh blades right to your doorstep, so you'll never have to worry about using a dull blade again.
Are Dollar Shave Club products suitable for sensitive skin?
Yes, Dollar Shave Club offers products that are suitable for sensitive skin. We understand that individuals with sensitive skin require gentle and soothing products to prevent irritation and discomfort during shaving. Our product range includes specifically formulated items designed to cater to sensitive skin needs. From our shaving creams and gels to our razors and post-shave balms, each product is crafted with care to minimize any potential skin irritation. Our team is dedicated to providing high-quality products that prioritize your skin's well-being. Whether you have sensitive skin or simply prefer a gentler shaving experience, Dollar Shave Club is here to deliver a comfortable and irritation-free shave.
What is the cost of shipping for Dollar Shave Club products?
The cost of shipping for Dollar Shave Club products is included in the overall subscription fee. With our affordable pricing model, the shipping is completely free, ensuring convenience and eliminating any additional charges for our members. We offer various subscription plans tailored to meet different grooming needs, all at an affordable price point. Our hassle-free delivery service ensures that your favorite grooming products are conveniently shipped directly to your doorstep on a regular basis, without any additional shipping costs. Dollar Shave Club's commitment to delivering quality grooming essentials at an unbeatable value, coupled with free shipping, provides a seamless and budget-friendly experience for our members.
What is included in the Dollar Shave Club starter kit?
The Dollar Shave Club starter kit includes everything you need for a great shave. It features our high-quality executive razor handle, which provides a comfortable grip and lasts a long time. You'll also receive a set of four razor cartridges crafted with stainless steel blades for a precise and smooth shave. Additionally, we include a generous trial-sized bottle of our Dr. Carver's Shave Butter, a buttery solution that moisturizes your skin and protects against razor burn. This kit offers a complete shaving experience that ensures you effortlessly achieve a clean shave every time. At Dollar Shave Club, we prioritize customer satisfaction and aim to provide the best products at an affordable price, so you can say goodbye to overpriced razors and hello to a life of convenience and quality.
Are Dollar Shave Club products available internationally?
Yes, Dollar Shave Club products are available internationally. They expanded their shipping services in 2018 to include international customers. Now, customers outside of the United States can also enjoy the convenience and quality of Dollar Shave Club products. Whether you're in Canada, the UK, or Australia, you can sign up for a subscription and have their products delivered right to your door. Dollar Shave Club understands the demand for their products and aims to cater to customers worldwide. So, no matter where you are located, you can now experience the affordability and simplicity of Dollar Shave Club's grooming products.
Can I purchase Dollar Shave Club products in-store?
No, Dollar Shave Club products cannot be purchased in-store. Dollar Shave Club operates on a subscription-based model, where members receive their products directly at their doorstep. By exclusively offering products online, Dollar Shave Club eliminates the need for physical stores, allowing them to provide high-quality products at affordable prices. This direct-to-consumer model also cuts out middlemen, reducing costs and enabling Dollar Shave Club to pass on the savings to its members. The convenience of doorstep delivery and the control of a flexible subscription make Dollar Shave Club a popular choice for those seeking a hassle-free grooming experience. To join and start enjoying the benefits of Dollar Shave Club, simply sign up on their website.
Can I customize my shipment frequency?
Yes, at Dollar Shave Club, you have full control over your shipment frequency. We understand that everyone has different grooming needs and preferences. That's why we offer a flexible subscription model that allows you to customize how often you receive your shaving products. Whether you need razors and grooming supplies every month, every two months, or even every three months, you can easily adjust your delivery frequency according to your individual requirements. We believe in making your life simpler and hassle-free, so you can change your shipment frequency at any time with just a few clicks. With Dollar Shave Club, you have the power to tailor your deliveries to suit your shaving routine and schedule.
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Contacting Dollar Shave Club customer support

Below you can compare and contrast the 2 ways to contact Dollar Shave Club by looking at which ones are the fastest and which ones other customers recommend the most for solving Dollar Shave Club customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Dollar Shave Club across the following channels: Twitter, Web.

Phone number / contactWaitVotes
Customer Service
38 mins203
Online Help at
Customer Service
< 2 hrs142

Recent reasons customers contacted Dollar Shave Club:

How do I get my Dollar club order process I ordered razor shaver and shave cream and it...
I received a starter kit the * blades are missing Samuel salamone ** watkins st stratfo...
Disgusting bugs in my box when i opened it ii have a video of it and would like tosend...
Here's my follow-up as to how to make it right. First, make the change I sent in the f...
There seems to be a major ***** up with your contact services. Ive been trying to chan...
In ability to talk to anyone or get email on issues when they are communicated.
I want to cancel my subscription to Dollar Shave Club and I cannot seem to get in to ca...
This is absolutely insane. I don’t know how many times I have to leave a message email...
I am trying to update my card number and it says that my emails are non-existing
i ordered my usual razor blades and i get my order with razor blades i can not use. And...
new blades was shipped to me but there was no new handle to go with the new blades, I a...
I want them to give me three new handles for the three I bought that no longer fit thei...
I ordered new razor blades last week and they don't fit the handles I purchased from yo...
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Does GetHuman work with Dollar Shave Club?

GetHuman does not work with Dollar Shave Club's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Dollar Shave Club at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Dollar Shave Club's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Dollar Shave Club at a Glance

Dollar Shave Club has no phone number
Dollar Shave Club has no chat option
Dollar Shave Club has no customer email
Dollar Shave Club has 1 help forum
Dollar Shave Club has 1 twitter handleBEST
Dollar Shave Club has no facebook page
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