goPuff Customer FAQ

If you've applied through the app and need to upload your insurance card, typically, there should be a section in the application process that allows you to do so. If you don't see that option, it might be included in a later step after your initial application submission. Please check the application guidelines or any follow-up emails for specific instructions regarding document uploads.

We're sorry to hear that you're having trouble with ID Selfie Verification. Please check that you're in a well-lit area and your ID is clear and not covered. Make sure the image you submit captures your whole ID within the frame. If these tips don’t solve the issue, try restarting the app or your device. If the problem still persists, it might be a temporary system issue that our team is already aware of and is working hard to correct. It would be beneficial to try again after some time.

Lo siento que estés experimentando problemas para registrarte. Es importante asegurarte de que tu dispositivo cumple con los requisitos mínimos para la aplicación goPuff y de que estás ingresando la información correctamente. Si todo es correcto y aún así encuentras dificultades, podría ser un problema temporal con el sistema de registro. Te sugerimos intentar de nuevo después de un tiempo. Si el problema persiste, es posible que necesites desinstalar y reinstalar la aplicación. Recuerda mantener tu aplicación actualizada para garantizar su correcto funcionamiento.

We're sorry to hear that you're having issues with your order. Please reach out to our customer service representative immediately through the "Contact Us" feature on our app or website. Provide them with your order details including what is missing. They will do their best to resolve your concern in the quickest possible time.

We're sorry to hear about this unauthorized transaction. Unfortunately, we can't assist directly with financial disputes. Please contact your bank or credit card issuer immediately to report the unauthorized charge. They should be able to initiate a chargeback and start an investigation into the transaction. If the charge came from goPuff, your bank or card issuer will reach out to us as part of their investigation. We cooperate fully with such inquiries to help resolve these situations.