Updated August 29, 2025

Zumiez.com Customer FAQ

Recent Zumiez.com Customer Questions

When I favorite an item, the item does not show in the favorites even though it says it was added.

We're sorry to hear you're having trouble with your favorites. It could be a temporary glitch. Try refreshing the page or closing and reopening your browser. If you're using the Zumiez app, try closing and reopening the app. Also, make sure that you are signed into your Zumiez account; favorites may not save if you're browsing as a guest. Lastly, if the problem continues, you might want to reset your app or browser to see if that fixes the issue.

Asked Mar 19, 2024 11:11 PM

Help me with my Zumiez.com customer service issue

Returns and Refunds

How Do I Get a Refund from Zumiez?

When you buy an item from Zumiez, you can return it if defected or you received the wrong item. However, you should carefully...

What is Zumiez's return policy?

Zumiez has a straightforward return policy allowing returns within thirty days for unworn and unwashed items along with any...

How long does it take to process a return?

Zumiez generally completes return processing within a few business days upon receiving the item. The total duration for...

Can I return an item purchased online in-store?

Yes, items bought online at Zumiez.com can generally be returned in-store, making returns easier. However, there might be rules...

Do I need a receipt for returns?

Zumiez typically requires a receipt or proof of purchase for returns, as it confirms the transaction. Without one, store credit...

What if I received a damaged or defective item?

Customers who receive a damaged or defective item from Zumiez should retain the original packaging and document the issue with...

Can I exchange an item for a different size or color?

Zumiez permits exchanges for different sizes or colors, provided items remain unworn and include original tags. Customers...

How can I track my order?

To monitor an order with Zumiez, customers should visit the Zumiez website and use the tracking section, entering their order...

Do you offer international shipping?

Zumiez.com mainly ships within the United States, but international shipping may be available depending on the location and...

What payment methods are accepted on Zumiez.com?

Zumiez.com accepts various payment options including major credit cards like Visa and MasterCard, debit cards, PayPal, and...

Are gift cards available for purchase?

Zumiez offers gift cards that can be purchased in various amounts, suitable for gifting stylish apparel or skate gear. They are...

Do you offer discounts for military personnel or students?

Zumiez frequently provides special discounts for military personnel and students, which can vary over time. Typically,...

What is Zumiez's privacy policy?

Zumiez's privacy policy explains the collection, use, and protection of customer personal information, including details like...

We look to the Zumiez.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Zumiez.com issues reported to GetHuman

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