What if I received a damaged or defective item?

If you have received a damaged or defective item, we apologize for any inconvenience caused. At Zumiez.com, we strive to provide you with the best shopping experience. In such cases, we offer a hassle-free returns process. You can simply initiate a return or exchange through our website within 30 days of the purchase date. We kindly request that you include a brief description of the damage or defect along with your return. Our dedicated customer service team will promptly assist you and provide a prepaid shipping label for your convenience. Once the damaged or defective item is received, we will arrange a refund or send a replacement at no additional cost to you. We value your satisfaction and aim to quickly resolve any issues you may encounter with our products.