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Zomato.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Zomato.com Customer Service?

The question we are asked most often is about how to talk to Zomato.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Zomato.com customer service, get an answer now.

Recent Zomato.com Customer Questions

I got a wrong order for which zomato has promised for a refund. It has been 10 days but no refind received

Refunds can take some time to process, typically depending on your bank or payment provider. If it has been ten days, we recommend checking your bank account or the payment platform used for any updates. If there's still no refund, please refer to the most up-to-date contact information available on this page for further assistance.
Asked Oct 23, 2025 6:14 AM

Mera Maine order kiya tha aur mera order adress galat hone ke Karan Maine apna order cancel kar diya tha to kya mera Paisa return hua

Agar aapne apna order cancel kiya hai, to aapka paisa aapke payment method par wapas kiya ja sakta hai, lekin yeh order cancellation policy par nirbhar karta hai. Yadi cancellation time par hui hai aur policies ke anusar hai, to aam taur par paisa wapas milta hai. Lekin, agar order already prepare kiya gaya tha ya delivery par tha, toh paisa wapas nahi hota.
Asked Sep 11, 2025 11:33 AM

How much I get my refund from an order in zomato and whats the process

Refunds on Zomato depend on the nature of the issue. If your order is canceled or there's a delivery issue, you may be eligible for a refund. The refund process typically involves initiating a request through the app or website, where you’ll provide details about the order and the reason for the refund. Once submitted, Zomato will review your request and process it accordingly. Refunds usually take a few business days to reflect in your account, depending on your bank or payment provider.
Asked Aug 23, 2025 10:20 AM

I have not received refund for a failed payment

Refunds for failed payments typically take some time to process. If you haven't received your refund yet, please check the payment method used, as it can sometimes depend on your bank or financial institution. For the most up-to-date information regarding your refund status, you can refer to the link on this page for the latest contact information.
Asked Aug 20, 2025 12:12 PM

My order has been cancelled without my permission

If your order has been cancelled without your permission, please check your order history in the app or website for details. Sometimes cancellations can occur due to various reasons, such as restaurant issues or payment problems. If you believe this cancellation is an error, we recommend looking for the most up-to-date contact information on this page to address your concern directly.
Asked Aug 4, 2025 12:54 PM

Help me with my Zomato.com customer service issue

Reviews and Feedback

How do I leave a review for a restaurant on Zomato?

To write a review on Zomato, a user must log into or create an account, search for the desired restaurant, and locate the...

How can I report an issue with a restaurant?

To report an issue with a restaurant via Zomato, users should gather detailed information about the problem and use the...

Restaurant Management

How can I add my restaurant to Zomato?

To add a restaurant to Zomato, owners should visit the Zomato website or app and provide detailed information about their...

Is there a Zomato loyalty program?

Zomato does not have a traditional loyalty program, but it does offer Zomato Gold, providing exclusive discounts and benefits...

Ordering Process

What should I do if my order is delayed?

If your Zomato order is delayed, first check the app for status updates or tracking information. Delays may stem from factors...

How do I place an order through Zomato?

To order through Zomato, users need to access the Zomato website or app, log in or create an account, and provide their...

How can I customize my order?

Customizing an order on Zomato is simple and enhances your meal experience. Users can browse restaurant menus and select dishes...

Can I cancel my order once placed?

Users can usually cancel orders on Zomato within a limited timeframe, depending on the order status. If it has not been...

Payment and Discounts

Are there any discounts available for new users?

Zomato.com often offers various discounts for new users, such as percentage off or fixed amount reductions on first orders,...

What payment methods are accepted on Zomato?

Zomato supports a range of payment methods, including major credit and debit cards, mobile wallets, and cash payments in some...

What is the process for refund requests?

The refund request process on Zomato.com involves identifying the issue, initiating the request through the app or website,...

Order Tracking

Can I track my order status in the Zomato app?

The Zomato app allows users to track their order status in real time, providing updates from preparation to delivery....

Does Zomato offer delivery and pickup options?

Zomato provides both delivery and pickup services for user convenience. Users can order food online for delivery with tracking...

Profile Management

What types of cuisines are available on Zomato?

Zomato provides a wide range of cuisines, including popular types like Indian, Chinese, Italian, Mexican, and Thai, as well as...

How do I update my profile information?

To update your profile information on Zomato, log in to your account and access your profile settings by clicking on your...
We look to the Zomato.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zomato.com issues reported to GetHuman

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