Zomato.com Customer FAQ

We understand how frustrating this situation can be. You may find the link to the most up-to-date contact information on this page to follow up on your complaint with Zomato.com. Please ensure you provide them with all the details about your order for a quicker resolution.

If you've been charged but haven't received a confirmation for your order, please check your order history on the app or website. If the charge is reflected but there's no confirmation, it could be a system glitch. Refunds for unfulfilled orders are typically processed automatically, but it might take some time. Keep an eye on your bank statement for any updates. If the issue persists, there is a link to the most up-to-date contact information right here on this page.

Refunds can take some time to process, typically depending on your bank or payment provider. If it has been ten days, we recommend checking your bank account or the payment platform used for any updates. If there's still no refund, please refer to the most up-to-date contact information available on this page for further assistance.

Agar aapne apna order cancel kiya hai, to aapka paisa aapke payment method par wapas kiya ja sakta hai, lekin yeh order cancellation policy par nirbhar karta hai. Yadi cancellation time par hui hai aur policies ke anusar hai, to aam taur par paisa wapas milta hai. Lekin, agar order already prepare kiya gaya tha ya delivery par tha, toh paisa wapas nahi hota.

Refunds on Zomato depend on the nature of the issue. If your order is canceled or there's a delivery issue, you may be eligible for a refund. The refund process typically involves initiating a request through the app or website, where you’ll provide details about the order and the reason for the refund. Once submitted, Zomato will review your request and process it accordingly. Refunds usually take a few business days to reflect in your account, depending on your bank or payment provider.