What is the process for refund requests?

The process for refund requests on Zomato.com generally involves a few key steps. First, users need to identify the issue that led to the need for a refund. Common reasons include incorrect orders, late deliveries, or unsatisfactory food quality. Upon determining the reason for the refund request, users can initiate the process through the Zomato app or website. To do this, users typically need to navigate to their order history and select the specific order in question. There, they should look for an option to request a refund or report an issue. This option may prompt users to provide additional details related to the problem encountered, including any relevant photographs or descriptions. Once the request has been submitted, Zomato's support team will review the information provided. The review process may take some time as they assess the situation and determine whether a refund is warranted. Users will usually receive an update regarding the status of their refund request via the app or email. It is important to remember that Zomato's policies and procedures concerning refunds may vary based on location and specific circumstances. Therefore, users are encouraged to consult the app or website for the most accurate and up-to-date information regarding the refund process.