Does Ziply Have the Best Customer Satisfaction for Internet Service?
Ziply is a new internet service provider in the Northwest, having recently taken control of Frontier Communication's business in the area. It has not received customer satisfaction ratings from many of the major customer satisfaction review services. The ratings that is has received are in the low to average range, though problems are to be expected with a company just starting its business.
Ziply is an internet service provider based in the Northwestern states of Oregon, Washington, Idaho and Montana. If you are doing some ISP comparison shopping and live in the area, you may be curious about Ziply's customer satisfaction rate. Read on to find out more about it.
J.D. Power and American Customer Satisfaction Index Ratings for Ziply
Because the company has been in business for such a short time (since 2020), major customer satisfaction ratings companies like J.D. Power and the American Customer Satisfaction Index have not yet had time to rate the company.
Better Business Bureau Rating for Ziply
The Better Business Bureau has given Ziply a C rating. This is an average rating, but many comparable internet service providers have higher BBB ratings. This is due to two factors. The first is the short length of time the company has existed. The Better Business Bureau does not give high ratings to companies that have not been around for very long. The other reason for this rating is due to a pattern of complaints about billing problems that the BBB noticed.
Yelp Reviews for Ziply
Yelp gives Ziply a rating of 1.5 out of 5 stars. Many of the ratings have to do with billing issues and with poor customer service issues such as extremely long hold times. Some of the bad reviews were due to low speeds and lagging during streaming, but the reviewers did not specify which Ziply plan they had. Each one comes with different speeds. Some reviews commented that their internet speed had improved since Ziply took over from Frontier Communications.
The Takeaway
Many Ziply reviews tend to be negative. However, because the company has recently taken over the infrastructure of a previous internet service provider, it is to be expected that there would be a period of adjustment during which some customers could experience problems. The truth is, the company hasn't yet been around long enough for there to be an accurate assessment of its customer satisfaction.
Contacting Ziply
If you want to ask any other questions, you can call a Ziply customer service representative. The company has no online customer service options.
Further questions?
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