Is Ziply Internet Service Any Good?
If you are shopping for an internet service provider and live in the Northwest, Ziply might be one of the companies you are comparing. It has a decent variety of service plans and very competitive rates. It has few fees. Ziply's customer service rating with the BBB is relatively low, and it has few other ratings for customer service, but this is mostly due to how new the company is.
Ziply is a new internet provider that started doing business in 2020. If you are looking for a reliable internet service provider, you might be wondering if Ziply would be a good option for you. Read on to find out more about it.
Ziply's Plan Options
The most basic Ziply internet plan is the Fiber 30/30 plan, which offers a fiber optic connection with a speed of 30 Mbps. It costs $20 a month for the first year of service, after which it becomes $40 per month. This plan is adequate for single user households with no gaming and limited streaming.
The Ziply Internet (DSL) plan offers a DSL connection with speeds that vary by region, but could be as high as 115 Mbps. Most people on this plan should find the speed adequate for some types of gaming, and for households with 2 or 3 users. It costs $40 per month for the first year and $50 per month after that.
The Fiber 100/100 plan has a fiber optic connection and a speed of 100 Mbps. It costs $40 per month for the first year and $60 per month afterward. This plan should work for even large households with gaming and streaming.
The Fiber Gig plan has a fiber optic connection with a speed of 1,000 Mbps. For the first year it costs $60 per month, rising to $80 per month after that. This plan can support large households with extremely heavy use and serious gamers.
None of the plans have data caps.
Ziply's Availability
Ziply provides internet service in Oregon, Washington, Montana and Idaho.
Ziply's Fees
Ziply's equipment rental fee is $20 per month, and includes whole-home internet connections. There is no activation fee.
Ziply's Customer Service
The company has not been in business long enough to have received ratings from ratings companies like J.D. Power. The Better Business Bureau has given it a C rating, which is lower than most other internet service providers' ratings. However, only some of this is due to customer complaints. The fact that the company has been in business for such a short time is also part of the reason for the rating.
The Takeaway
Ziply has a decent variety of plans, and most users should likely find one that will work for them. The lower tier plans are not suitable for serious gamers or other heavy internet users, but the higher end plans are well suited for these types of users. Its rates are relatively low, especially the lower tier plans' rates. This is true even after the low introductory rates expire. This, combined with a relative lack of fees, makes this company a viable option for you if affordability is a main concern and if you happen to live in the company's service area.
Contacting Ziply
If you have any questions you need to ask, call a Ziply representative. The company only has a phone option for customer service, there are no online options .
Further questions?
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