What should I do if I experience a service outage with Ziply?

Experiencing a service outage with Ziply can be quite frustrating, but there are a few steps you can take to address the situation effectively. First, it is advisable to check your internet connection by inspecting the modem and router. Ensuring that they are powered on and properly connected may resolve minor issues. Additionally, it can be helpful to look for any specific service alerts on the Ziply website, as they may provide information about ongoing outages in your area. If the problem persists after these initial checks, you may want to try restarting your modem and router. Simply unplugging them for about thirty seconds before plugging them back in can often restore service. Should the outage continue, it is important to refer to the relevant support sections on the Ziply website, where you can find more detailed troubleshooting instructions or possibly report the outage. Remember that Ziply typically updates its customers regarding service status, so checking their website frequently can provide timely updates and information. This proactive approach can help you stay informed while addressing any service disruptions.