What should I do if my internet is slower than expected?

If your internet service from Ziply is slower than expected, there are several steps you can take to diagnose and potentially resolve the issue. First, it is advisable to perform a speed test to confirm the actual upload and download speeds you are receiving. This can be done using various online speed test tools. Knowing these numbers can help establish whether your connection is truly slower than what was promised in your plan. Next, consider checking the devices connected to your network. Multiple devices using the internet simultaneously can lead to reduced speeds. Ensure that no heavy applications or streaming services are running in the background on any devices, as these can consume significant bandwidth. Additionally, examine your equipment. Ensure that your router and modem are functioning properly and are relatively up to date. Sometimes, simply restarting these devices can resolve temporary slowdowns. If your connection is through Wi-Fi, consider moving closer to the router or using a wired connection to see if performance improves. Lastly, verify that there are no service outages or disruptions reported in your area. Information about outages can typically be found on the Ziply web page. If the issue persists despite trying these steps, consider checking for any updates or further information that might apply to your specific circumstances.