Zelle Customer FAQ

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If a Zelle transfer has been pending for a week, please check the status with your bank or credit union, as they can assist with transaction issues and provide updates.

Zelle requires the recipient's email address or U.S. mobile phone number to send money. Ensure that the recipient is enrolled with Zelle using the same email or mobile number you provide.

If you're having trouble sending money from one financial institution to another using Zelle, ensure that both banks support Zelle and that you are using the correct email or mobile number for the recipient. Additionally, check if your Zelle account is properly linked to your bank account and that there are no issues with your bank's app or website. You may also want to verify that you have sufficient funds in your account to complete the transaction.

To claim funds sent through Zelle, you need to be enrolled with Zelle through your bank or credit union. If the payment is not showing in your account, check if you received a notification via email or text asking you to claim the funds. Sometimes, recipients must take action to accept the payment if they aren’t already enrolled. If you’re encountering issues, ensure that you are using the correct login details for your banking app. If you need assistance, there is a link to the most up-to-date contact information right here on this page.