Zagg Customer FAQ

Top Answers & How-to Guides

What is Zagg's Phone Number?

The question we are asked most often is about how to talk to Zagg customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are Zagg products compatible with all device models?

Yes, Zagg products are designed to be compatible with a wide range of device models. Zagg offers a variety of protective covers, screen...
Ask any question you have about Zagg customer service, get an answer now.

Recent Zagg Customer Questions

why is the entire row of keys on my rugged bluetooth keyboard not working

There could be a few reasons why a row of keys on your Zagg rugged Bluetooth keyboard isn't working. It could be due to a connectivity issue where the Bluetooth signal is being disrupted. Try unpairing and pairing the device again. If that doesn't solve the problem, it may be a hardware issue, possibly dust or debris under the keys. Try gently cleaning the keys with a can of compressed air. Also, ensure that the keyboard is sufficiently charged. If none of this works, the problem may be more serious which might require technical assistance.
Asked May 29, 2024 12:25 AM

not received replacement screen protector

We're sorry to hear that you haven't received your replacement screen protector. There could be a delay due to shipping, but if it's been a longer duration than expected, it may be best to review the status of your claim. If you've already submitted a warranty claim and it's been approved by Zagg, check your email for any updates or shipping details. If you believe there's an issue, or haven't heard anything regarding your claim, it would be a good idea to contact Zagg's customer service directly for assistance. They are equipped to help resolve the issue swiftly.
Asked Apr 15, 2024 11:18 PM

how do I get a replacement charger for a halo 4 in 1 wireless mat

To get a replacement charger for your Zagg Halo 4-in-1 wireless charging mat, we'd recommend visiting the Zagg website or a certified Zagg retailer. Unfortunately, Zagg does not sell individual chargers for this product directly online; however, they can provide assistance if your product is under warranty. If not, you can also look for a third-party charger that matches the power specifications of your charging mat. Always ensure the charger you replace is compatible to not harm your device.
Asked Apr 15, 2024 5:26 AM

Help me with my Zagg customer service issue

Refunds and Returns

How Do I Get a Refund from Zagg.com?

If you aren't satisfied with your ZAGG purchase, you can get a refund, as ZAGG has a no-questions-asked return and refund policy. If...

How Do I Return an Item to Zagg?

Zagg.com offers a return policy for purchases within 30 or 60 days, depending on warranty issues. For warranty issues, customers can...

What is your return policy for products purchased from a third-party retailer?

Our return policy for products purchased from a third-party retailer requires customers to contact the retailer directly for any issues...

Feedback and Communication

How Do I Give Feedback About My Experience to Zagg?

If you have feedback (positive or negative) on a recent experience with Zagg or about a Zagg product's performance, you can submit...


What is the warranty period for Zagg products?

The warranty period for Zagg products varies depending on the specific product. Most Zagg screen protectors and phone cases come with...

Order Management

Can I cancel or modify my order after it has been placed?

Yes, Zagg allows customers to cancel or modify their orders after they have been placed. However, it is important to act quickly as...

How long will it take to receive my order?

The time it takes to receive your Zagg order will vary depending on several factors. In general, standard shipping within the United...

Can I track the status of my order?

Yes, you can easily track the status of your order with Zagg. Once your order is processed and shipped, Zagg will provide you with...


Do you offer international shipping?

Yes, we offer international shipping on select products. We understand that our customers come from all over the world, and we strive...

Payment Methods

What payment methods are accepted on Zagg.com?

On Zagg.com, we accept a variety of payment methods to provide convenience and flexibility to our customers. You can make purchases...


Do you offer any discounts or promotions for Zagg products?

Yes, Zagg offers various discounts and promotions on their products. They frequently run special offers, such as limited-time discounts,...


Are Zagg products compatible with all device models?

Yes, Zagg products are designed to be compatible with a wide range of device models. Zagg offers a variety of protective covers, screen...
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