Zagg Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Zagg?
A:Just stay on the line. You can also use our free service that can talk to Zagg for you and report back. Q:
Does Zagg offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm MST. The least busy day is Friday, and the most busy day is Thursday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zagg below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zagg phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just stay on the line
What are the hours and when should I call?
Zagg operates the call center for this 800-700-9244 phone number Mon-Fri 8am-5pm MT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 314 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zagg call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zagg phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zagg staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zagg is Friday. The most busy day to call is Thursday, which averages 56% more phone calls by comparison. Again, this is based on a sample of 314 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Zagg
In summation, the best day to call Zagg is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zagg staffs the call center well on Friday.
Why Customers Call Zagg
If you have time to do a bit of reading before you call Zagg, we recommend you read over some of our problem-specific articles.
What is the warranty period for Zagg products?
The warranty period for Zagg products varies depending on the specific product. Most Zagg screen protectors and phone cases come with a limited lifetime warranty, which covers any defects in materials or workmanship for as long as the original purchaser owns the product. Zagg also offers a one-year warranty on keyboards and audio products, covering any defects in materials or workmanship. Some Zagg products, such as power banks and cables, have a shorter warranty period, usually ranging from 90 days to one year. It's important to check the packaging or Zagg's website for the specific warranty period of the product you are interested in, as this information may vary.
How Do I Return an Item to Zagg?
Zagg.com offers a return policy for purchases within 30 or 60 days, depending on warranty issues. For warranty issues, customers can follow the steps on the Zagg website to register the product and receive a replacement. If the product is not covered by warranty, customers can return it within 30 days and receive a full refund. The return process involves creating an account, registering the product, and shipping it back to the designated address. Refunds will be credited within a few days, and inquiries can be made to Customer Support if needed.
Are Zagg products compatible with all device models?
Yes, Zagg products are designed to be compatible with a wide range of device models. Zagg offers a variety of protective covers, screen protectors, and accessories that cater to different devices including smartphones, tablets, and smartwatches. Whether you have an iPhone, Samsung Galaxy, iPad, or Google Pixel, Zagg has you covered. Zagg understands the importance of device compatibility and strives to ensure its products fit and function seamlessly with the most popular device models on the market. However, it is always advisable to check the specific compatibility details for each Zagg product before purchasing to ensure it will work perfectly with your particular device model.
Top Zagg customer service problems
Click the link above to get answers to just about any Zagg customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zagg, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting replacement shield: "I bought a Zagg Invisible Shield and I'm having a hard time getting a replacement."- From a call lasting 10m 32s , Apr 4, 2024 8:47 PM
Discussing expected inspection and notice of loss numbers: "Our expected inspection to pay on-site number is going to be important, along with our notice of loss and close number."- From a call lasting 41m 32s , Feb 8, 2024 5:58 PM
Conclusion and closing notes
This is Zagg's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zagg agent. This phone number is Zagg's best phone number because 9,240 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-700-9244 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zagg first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Zagg has 1 phone number. It's not always clear what is the best way to talk to Zagg representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zagg. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zagg. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.