The question we are asked most often is about how to talk to Yodel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How can I find out where a parcel was delivered when someone else is using my name
You should check the parcel's tracking information to see the delivery details. If the tracking information isn't helpful, you may contact Yodel for further assistance to report the issue and verify the delivery details.
Asked Jul 19, 2024 8:35 AM
I would like my parcel delivered tomorrow as it is a plant and for a birthday tomorrow
JD0002232104481727
We understand the urgency of your request. Unfortunately, we are unable to adjust the delivery schedule directly. The best course of action would be to track your delivery using the tracking number provided (JD0002232104481727). You may also leave instructions while tracking your parcel for a more desired delivery situation, subject to local driver discretion. We do aim to meet delivery expectations to the best of our abilities for all our customers.
Asked Jun 5, 2024 11:11 AM
Postcode wrong on delivery address
If the postcode on your delivery address is incorrect, we recommend contacting Yodel immediately. They may be able to amend the address if the package hasn't been shipped yet. However, once the package is out for delivery, it's often difficult to change the address due to logistics and delivery process. If the package is undeliverable due to the wrong postcode, it would typically be returned to the sender. Further actions or potential re-delivery would have to be coordinated directly with the sender. Make sure to double-check your address details while placing orders online to avoid such issues in the future.
Asked Apr 26, 2024 9:16 PM
Email says parcel delivered but we didn’t receive it
We're sorry to hear about this. Misdelivery can sometimes occur due to a number of reasons. It's possible the parcel might have been left in a safe place or with a neighbour if the sender has allowed this. If you've checked these options and still haven't found your parcel, there may have been a mistake. You should directly contact Yodel customer service as soon as possible to provide them with your tracking information so they can investigate. They'll make every effort to locate your parcel or give you information on the next steps to help resolve this issue.
Asked Apr 24, 2024 6:15 PM
My parcel says it’s been delivered, I cannot get my code
Apologies for the confusion. Usually, the tracking information on the Yodel website is updated to reflect that a package has been delivered. If you weren't home at the time of delivery, the delivery driver might have left it with a neighbor or in a safe place and should have left a calling card with this information. Check with your neighbours or around your property. If you are still unable to locate your parcel, we recommend that Yodel's customer service be contacted for further assistance. They are the best ones to assist you in investigating the location of your parcel.