How Do I Cancel My Wish.com Order?
Sometimes shopping can get the best of you, and you make an impulsive purchase. If that happens on Wish.com, the good news is you can sometimes cancel your order. Keep reading for some helpful tips.
Sometimes shopping can get the best of you, and you make an impulsive purchase. If that happens on Wish.com, the good news is you can sometimes cancel your order. Keep reading for the simple steps on how to cancel your Wish.com order.
Canceling a Wish Order On the App
Open the app, and log into your account.
You will be asked to log in with your email address and password. Alternatively, you can sign in with your Facebook account or your Google account.
Once you're logged in, in the top right corner of the app there are three straight lines. Select 'Order History' from the drop-down menu that appears.
You will be redirected to a page with all of your orders. Below the item you wish to cancel, select 'Contact Support.'
Next, select 'I want to cancel my order.'
This only works for items that have not shipped yet. According to Wish, most items ship within eight hours of an order being placed, so that is your typical window to cancel an order.
There are no cancellation charges.
If your order has already been processed (but not shipped), you will have to put in a refund request.
Find the item again in your orders and select 'Contact Support.;
This time, use the virtual chat function to request a refund.
A popup box will appear asking you've received this item yet. Select 'No.'
You are offered two options: 'I'll wait a bit longer' or 'I want a refund.' As you're not asking for a refund for a missing item, you should select the refund option.
You will be given two options: Wish Store Credit that never expires and will be instantly available for any purchase or a refund to your original method of payment within five to ten business days.
Choose the option you prefer.
Select 'Confirm.'
Canceling a Wish Order On Desktop
Go to www.wish.com
In the top right corner, select 'Sign in.'
You will be asked to log in with your email address and password. Alternatively, you can sign in with your Facebook account or your Google account.
Once you're logged in, select 'Order History' from your profile options
Select the item you wish to cancel and click 'Contact Support.'
Next, select 'I want to cancel my order.'
This only works for items that have not shipped yet. According to Wish, most items ship within eight hours of an order being placed, so that is your typical window to cancel an order.
There are no cancellation charges.
If your order has already been processed (but not shipped), you will have to put in a refund request. Refund requests must be completed on the Wish mobile app.
Open up the app and log into your account.
Once you're logged in, in the top right corner of the app there are three straight lines. Select 'Order History' from the drop-down menu that appears.
You will be redirected to a page with all of your orders. Below the item you wish to cancel, select 'Contact Support.'
Use the virtual chat function to request a refund.
A popup box will appear asking you've received this item yet. Select 'No.'
You are offered two options: 'I'll wait a bit longer' or 'I want a refund.' As you're not asking for a refund for a missing item, you should select the refund option.
You will be given two options: Wish Store Credit that never expires and will be instantly available for any purchase or a refund to your original method of payment within five to ten business days.
Choose the option you prefer.
Select 'Confirm.'
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Wish Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Wish in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Wish.com Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.