How does Vocalocity handle call routing and forwarding?

Vocalocity handles call routing and forwarding efficiently through advanced features and smart technology. When a call comes in, Vocalocity's system intelligently routes it based on pre-set rules or customizable options. This ensures that calls are directed to the appropriate person or department, optimizing workflow and reducing customer wait time. Vocalocity allows for seamless call forwarding, enabling users to redirect calls to other extensions, mobile phones, or external lines. This feature ensures that important calls are never missed, even when users are away from their desks. With Vocalocity, businesses have complete control over call routing and forwarding, allowing them to prioritize calls, distribute workload evenly, and maintain a professional and efficient communication system.