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Upromise Customer FAQ

Top Answers & How-to Guides

What is Upromise's Phone Number?

The question we are asked most often is about how to talk to Upromise customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I link my Upromise account to my college savings account?

Yes, you can link your Upromise account to your college savings account. By doing so, you can easily transfer your earned cash back...

When are my Upromise rewards credited to my account?

Your Upromise rewards are typically credited to your account within 7-14 days after the qualifying purchase or transaction. However,...
Ask any question you have about Upromise customer service, get an answer now.
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Recent Upromise Customer Questions

don't have access to email linked to my account

If you no longer have access to the email associated with your Upromise account, it's important to regain control for security reasons. The best course of action is to navigate to the login page and choose the "Forgot Password" option. Usually, this process involves answering security questions to verify your identity or receiving a text message if a phone number is linked to your account. In some exceptional cases, you might need to reach out directly to customer service for further assistance, so they can verify your identity using other information associated with your account. The contact link is available on this page.
Asked Jun 10, 2024 6:03 PM

how do I find lost account login info

If you've forgotten your Upromise account login information, you can go to the sign-in page and click on the "Forgot Password" or "Forgot Username" link. You'd then need to enter the email address associated with your account. An email with instructions to reset your password or recover your username will be sent to the provided email. Please make sure to check your spam or junk folder if you don't see the email in your inbox. Please remember, for your security, we don't have access to your password.
Asked Apr 9, 2024 2:35 PM

I no longer receive surveys and would like to know why

In Upromise, survey availability can vary based on numerous factors such as demographic information, survey needs, or your previous survey participation. If you haven't received any surveys for a while, it could be because there aren't currently any that match your specific profile or criteria. Sometimes, it may also be due to technical issues. It's important to keep your information updated to ensure you're the best fit for the surveys. If you've already done this and are still not receiving surveys, there may be temporary drops in availability. Keep checking back as the situation can change daily.
Asked Mar 28, 2024 2:14 AM

Where were my funds transferred to

If your funds are no longer in your Upromise account, it's likely that they were transferred to a designated account linked to your Upromise account. This could be a 529 college savings plan, a Sallie Mae High-Yield Savings Account, or a Sallie Mae SmartyPig Account. Please ensure to confirm that these accounts are still active and linked to your Upromise account to enable fund transfers. If you have not set up an account linkage, it's possible your funds may remain in the Upromise account until a transfer destination is established.
Asked Mar 18, 2024 9:49 PM

Need to know what happened to my promise balance

We're sorry to hear you're having issues with your Upromise balance. There could be many reasons why you're not seeing the expected balance. Perhaps the transactions associated with your account have not yet been processed or a return was made, adjusting the balance. Some updates can take up to 60 days to be reflected. Keep in mind, inactive accounts for an extended period may have been closed due to the terms of service. Please login to your account and review your balance along with your transaction history to see if the changes correspond with your activities. If your balance doesn't match your records and activities, we suggest connecting with Upromise customer service for specialized help.
Asked Mar 18, 2024 9:46 PM

Help me with my Upromise customer service issue

Overview

What is Upromise?

Upromise is a unique rewards program designed to assist families in saving for college education. It is a free service that provides Upromise collaborates with various partners to offer additional ways to save for college. For instance, members can shop through the Upromise online shopping portal, link their eligible credit or debit cards to earn rewards automatically, or utilize special offers and promotions. Furthermore, friends and family can contribute to the member's college savings account, helping to boost the savings even more. Overall, Upromise is a valuable program that enables individuals to effortlessly save for education expenses and bring the dream of college within reach....
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Functionality

How does Upromise work?

Upromise is a rewards program designed to help families save for college education. It works by partnering with various retailers, To start using Upromise, simply sign up for a free account and register your credit cards, debit cards, and loyalty cards. When making purchases with the registered cards at partner merchants, cashback will be automatically added to your Upromise account. Additionally, Upromise offers an online shopping portal where members can earn even more cashback by shopping at participating retailers. Members can also boost their savings by inviting family and friends to join and contribute their cashback earnings to a designated beneficiary's college fund. Upromise provides tools and resources for tracking savings progress, setting goals, and exploring other ways to save and invest for higher education....
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Can I use Upromise on multiple devices?

Yes, you can use Upromise on multiple devices. Upromise is designed to be accessible and convenient across various devices, including...
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Benefits

What are the benefits of using Upromise?

Using Upromise offers a range of benefits that make it a valuable tool for saving money. Firstly, the main advantage is the opportunity...
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Eligibility

What types of purchases are eligible for Upromise rewards?

Upromise rewards can be earned on a variety of eligible purchases. These include online shopping with over 850 retail partners, dining...
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Account Connection

Can I link my Upromise account to my college savings account?

Yes, you can link your Upromise account to your college savings account. By doing so, you can easily transfer your earned cash back...
Read more

Rewards Timing

When are my Upromise rewards credited to my account?

Your Upromise rewards are typically credited to your account within 7-14 days after the qualifying purchase or transaction. However,...
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Transferability

Can I transfer my Upromise rewards to another person?

No, Upromise rewards cannot be transferred to another person. Upromise rewards are earned based on your purchases and activities, and...
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Fees

Are there any fees associated with using Upromise?

No, there are no fees associated with using Upromise. It is completely free to join and use the service. Upromise is a rewards program...
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We look to the Upromise issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Upromise issues reported to GetHuman
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